Eluru Ramesh Kumar
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Eluru Ramesh Kumar Email & Phone Number

12+ years in Operations, Data Analysis, Leadership, Process & Quality Management, SLA, CRM, and Service Delivery. Roles: Asst Manager, Team Lead, Sr Analyst. Certified in Six Sigma Yellow Belt, PMI-ACP, and CBIS. at Pro-Vigil Surveillance Services
Location: Andhra Pradesh, India, India 6 work roles 2 schools
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Current company
Pro-Vigil Surveillance Services
Role
12+ years in Operations, Data Analysis, Leadership, Process & Quality Management, SLA, CRM, and Service Delivery. Roles: Asst Manager, Team Lead, Sr Analyst. Certified in Six Sigma Yellow Belt, PMI-ACP, and CBIS.
Location
Andhra Pradesh, India, India
Company size
347 employees

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Eluru Ramesh Kumar is listed as 12+ years in Operations, Data Analysis, Leadership, Process & Quality Management, SLA, CRM, and Service Delivery. Roles: Asst Manager, Team Lead, Sr Analyst. Certified in Six Sigma Yellow Belt, PMI-ACP, and CBIS. at Pro-Vigil Surveillance Services, a company with 347 employees, based in Andhra Pradesh, India, India. AeroLeads shows a matched LinkedIn profile for Eluru Ramesh Kumar.

Eluru Ramesh Kumar previously worked as Associate Manager at Pro-Vigil Surveillance Services and Assistant Manager Operations at Wns. Eluru Ramesh Kumar holds Master Of Computer Applications (Mca), Systems And Operations, Programming Skills, E from Orissa Computer Academy, Krupajal Group, Bhubaneswar.

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Pro-Vigil Surveillance Services

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About Eluru Ramesh Kumar

Experienced professional with over 12 years in IT/ITES/BPS, excelling in Operations, Quality Assurance, Service Delivery, Data Analysis, Reporting, Client and Project Management, Leadership, and Metrics Management.I am a results-oriented, data-driven leader with expertise in Process Improvement, Quality Management, Compliance, and Customer Support.I bring a strong proficiency in US Health Care programs such as Medidata and Master Data Management, alongside a proven track record in managing Domestic and International operations for E-commerce and Telecom sectors. By implementing advanced strategies, I’ve driven improvements in CRM and customer service.Additionally, I leverage AI tools and Generative AI for optimal, efficient day-to-day operations, ensuring continuous innovation and improvement.Certified in PMI-ACP, Advanced Lean Six Sigma Yellow Belt, ACES, and CBIS, I am committed to driving excellence and delivering strategic growth.

Listed skills include National Cricket Player, Awarded With "The Ovation" At Ibm, Currency And Stamps Colletion, Sports Coaching, and 7 others.

Current workplace

Eluru Ramesh Kumar's current company

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Pro-Vigil Surveillance Services
Pro-Vigil Surveillance Services
12+ years in Operations, Data Analysis, Leadership, Process & Quality Management, SLA, CRM, and Service Delivery. Roles: Asst Manager, Team Lead, Sr Analyst. Certified in Six Sigma Yellow Belt, PMI-ACP, and CBIS.
san antonio, texas, united states
Website
pro-vigil.com
Employees
347
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6 roles

Eluru Ramesh Kumar work experience

A career timeline built from the work history available for this profile.

Associate Manager

Current
Pro-Vigil Surveillance Services

Visakhapatnam, Andhra Pradesh, India

  • Leadership and Team Management:
  • Leading a dynamic team towards achieving strategic company goals.
  • Ensured day-to-day operations are aligned with strategic objectives.
  • Managing Shrinkage and Attrition.
  • Witnessed a 238% increase in overall deterrence with 13,019 successful outcomes in 2023.
  • Achieved a 324% increase in deterrent actions and a 116% boost in arrests and interventions, maintaining zero attrition.Process Optimization and Client Service Excellence:
Nov 2022 - Present

Assistant Manager Operations

Wns

Visakhapatnam, Andhra Pradesh, India

Client: FedEx Brexit and Lytx Event Review.- Organizing day-to-day activities.- Effectively managed large dedicated & and blended teams.- Delegating tasks and ensuring their timely completion.- Real-time monitoring of team performance and production.- Handling schedule changes, employee call-ins, and staffing challenges.- Addressing employee concerns to.

Feb 2021 - Aug 2022

Operations Team Lead

Tech Mahindra (Formerly Mahindra Satyam)

Visakhapatnam, Andhra Pradesh, India

- Experienced leader at Amazon Customer Service.- Expert in team management and process management.- Managed diverse teams (BQ, new hires, cross-skilled) in Voice and Non-voice blended LOB.- Ensuring achievement of KPIs and KRAs.- Prioritize client and provider satisfaction, surpassing metrics consistently.- Strategic KRA & KPI Design.- Call Audits.

Feb 2019 - Feb 2021

Application Support Team Lead

Ecentric Solutions Pvt Ltd

Vishakhapatnam Area, India

Designation: Team Lead/Senior Analyst.Client: Medidata - User Administration and Site Administration.- Led teams with a focus on training in Process Knowledge, Basic Hygiene, QC, and Email Etiquette.- User and site Administration, including account creation, updates, activations, and deactivations.- Verification of healthcare facility (HCF) addresses..

Jan 2014 - Jan 2019

Senior Analyst

Ecentric Solutions Pvt Ltd

Vishakhapatnam Area, India

Client: Medidata User AdministrationRoles:User Administration (Senior Analyst) and Data Science and Operations (Data Analyst)Project Objectives:- Data Mining, identifying and providing the user access.- Verify if the addresses provided correspond to healthcare facilities (HCF).- Validate the accuracy of one or more Rave site records against a master.

Jan 2014 - Jan 2016

Senior Practitioner (Sr Agent)-Operations

Ibm Daksh Bps Services Private Limited

Visakhapatnam

Client: MIBPL, AXIS CC- Handled Inbound and Outbound calls.- Basic Hygiene and Telephone Etiquette.- Proficient in sales and revenue generation.- Managed to deliver exceptional customer service and meet daily targets.- Metrics expertise: FTR, OCR, CSAT, AHT, QA and QC, Occupancy, Utilization, Adherence, SLA.

Feb 2012 - Jan 2014
Team & coworkers

Colleagues at Pro-Vigil Surveillance Services

Other employees you can reach at pro-vigil.com. View company contacts for 347 employees →

MN Marissa Navarro Marissa Navarro Colleague at Pro-Vigil Surveillance Services San Antonio, Texas, United States, United States View → SF Sam Fuentes Sam Fuentes Colleague at Pro-Vigil Surveillance Services Greater Orlando, United States View → KK Kalyani Kalluri Kalyani Kalluri Colleague at Pro-Vigil Surveillance Services Hyderabad, Telangana, India, India View → RS Rajeshwer S Rajeshwer S Colleague at Pro-Vigil Surveillance Services Hyderabad, Telangana, India, India View → JB Janie Bravo Janie Bravo Colleague at Pro-Vigil Surveillance Services San Antonio, Texas, United States, United States View → JP Jyothi Priyanka Jyothi Priyanka Colleague at Pro-Vigil Surveillance Services Hyderabad, Telangana, India, India View → KB Katta Bala Katta Bala Colleague at Pro-Vigil Surveillance Services Andhra Pradesh, India, India View → AS Arjun Singh Arjun Singh Colleague at Pro-Vigil Surveillance Services Hyderabad, Telangana, India, India View → KD Kiran Dongri Kiran Dongri Colleague at Pro-Vigil Surveillance Services Hyderabad, Telangana, India, India View → SS Shajahan Syed Shajahan Syed Colleague at Pro-Vigil Surveillance Services Visakhapatnam Rural Mandal, India, India View →
2 education records

Eluru Ramesh Kumar education

Master Of Computer Applications (Mca), Systems And Operations, Programming Skills, E

Orissa Computer Academy, Krupajal Group, Bhubaneswar

Activities and Societies: Participated in Inter College Cricket Competitions.Studied MCA

Bachelor'S Degree In Computer Applications, Systems, Operations, Programming Skills, A

Silicon Valley Computer Education, Utkal University, Bhubaneswar

Activities and Societies: Participated in Inter University Cricket Competitions.Studied BCA

FAQ

Frequently asked questions about Eluru Ramesh Kumar

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What company does Eluru Ramesh Kumar work for?

Eluru Ramesh Kumar works for Pro-Vigil Surveillance Services.

What is Eluru Ramesh Kumar's role at Pro-Vigil Surveillance Services?

Eluru Ramesh Kumar is listed as 12+ years in Operations, Data Analysis, Leadership, Process & Quality Management, SLA, CRM, and Service Delivery. Roles: Asst Manager, Team Lead, Sr Analyst. Certified in Six Sigma Yellow Belt, PMI-ACP, and CBIS. at Pro-Vigil Surveillance Services.

Where is Eluru Ramesh Kumar based?

Eluru Ramesh Kumar is based in Andhra Pradesh, India, India while working with Pro-Vigil Surveillance Services.

What companies has Eluru Ramesh Kumar worked for?

Eluru Ramesh Kumar has worked for Pro-Vigil Surveillance Services, Wns, Tech Mahindra (Formerly Mahindra Satyam), Ecentric Solutions Pvt Ltd, and Ibm Daksh Bps Services Private Limited.

Who are Eluru Ramesh Kumar's colleagues at Pro-Vigil Surveillance Services?

Eluru Ramesh Kumar's colleagues at Pro-Vigil Surveillance Services include Marissa Navarro, Sam Fuentes, Kalyani Kalluri, Rajeshwer S, and Janie Bravo.

How can I contact Eluru Ramesh Kumar?

You can use AeroLeads to view verified contact signals for Eluru Ramesh Kumar at Pro-Vigil Surveillance Services, including work email, phone, and LinkedIn data when available.

What schools did Eluru Ramesh Kumar attend?

Eluru Ramesh Kumar holds Master Of Computer Applications (Mca), Systems And Operations, Programming Skills, E from Orissa Computer Academy, Krupajal Group, Bhubaneswar.

What skills is Eluru Ramesh Kumar known for?

Eluru Ramesh Kumar is listed with skills including National Cricket Player, Awarded With "The Ovation" At Ibm, Currency And Stamps Colletion, Sports Coaching, Sports, Cricket, Cricket Coaching, and Good Verbal And Written Communication Skills.

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