Liz Lutes Email & Phone Number

Phoenix, Az, Us

Played a pivotal role within the Finance and Development team, providing vital support for agency operations. Coordinated the preparation of monthly, quarterly, and annual reports for over 50 grants and contracts, ensuring timely and accurate submissions. Successfully managed the client database and oversaw data reporting functions, maintaining data integrity and accessibility. Conducted staff training in client database usage, focusing on fostering person-centered assistance and cultivating professional relationships. Ensured the accurate and timely entry of data, subsequently interpreting the data for effective reporting and decision-making processes.

Phoenix, Az

Skillfully managed phone inquiries, providing general customer service, and directing customers to management, when necessary, all while maintaining accurate and organized records in the database.Successfully processed license renewals and efficiently managed the distribution of renewed license within the database, ensuring regulatory compliance and accuracy. Proficiently processed clinical supervision requests and addressed changes in the database, contributing to efficient tracking and data management. Managed the redaction and processing of public record requests, ensuring data privacy and legal compliance within the database.Maintained and promptly responded to customer inquiries via the Board’s main email, maintaining responsive and customer-focused database interactions.

Proficiently establish and maintain complex or manual file systems and database files, ensuring data integrity and accessibility.Prepare and assist in the preparation, compilation, and tracking of records, contributing to organized data management.Assist in conducting studies, surveys, and report preparation. Draft narrative interpretations of information to be included in reports, and meticulously review reports for clarity and accuracy.Efficiently schedule meetings, manage calendars, process documents, and route signatures. Process office user and access requests, contributing to smooth office operations.Review documents, records, or applications for completeness, accuracy, and compliance with rules, ensuring data accuracy and regulatory compliance.Compose office correspondence, facilitating effective communication within the organization.

Acted as the primary telephone contact for the Department of Licensing, managing complex customer service inquiries from both internal and external customers within the Drivers and Vehicles Licensing program. This included evaluating, researching, and resolving issues efficiently.Provided customers with information about the approval or rejection of their licensing requests, ensuring strict compliance with relevant laws, rules, policies, and procedures. Effectively resolved intricate issues and customer complaints, maintaining customer satisfaction.Contributed to the training of new staff and actively engaged in ongoing cross-departmental training within the Department of Licensing, fostering continuous learning and skill development.

Masters Degree, Business Analytics

Bachelor'S Degree, Business Administration, 3.79

Associate Of Arts And Sciences - Aas, Accounting