Elvan Ece Email & Phone Number

Frederiksberg, Dk

Københavnsområdet, Danmark

• Managing and coaching of employees• Reporting and analysis of customer inquiries and complaints• Process optimization: Continuous adaptation and defining new processes• Customer satisfaction and survey on telephone and written customer enquiries• Contribute to the content of internal and external communication material• Participate, contribute and manage both transversal and internal projects

Copenhagen Area, Denmark

Teamleader in the back office department.Some of my tasks in the department:• Defining and reporting KPI´s in the department• Optimizing processes• Describe and optimize workflows• Reporting and feedback to the organization on complaints• Recruitment• Coaching and developing skills among employees• Reduction of calls and mails

København

Ambassador of customer experience across TDC with focus on the customer satisfaction and customer experience.Additional skills:• Primary focus on raising the overall customer satisfaction score in YouSee through different projects across TDC and YouSee.• Reporting results and analysis to the rest of the organisation.• Following up on Project participitants• Answering and handling complaints from customers and authorities

Copenhagen Area, Denmark

Teammanager in the Customer Service and Sales Team of 15-18 key account managers. It was a challenging role which involved managing a very busy team, aiming to provide great customer service when dealing customers from all channels across the Customer Service Centre, and to be responsible for the smooth running of the operation. I was also responsible of the coaching, development and motivation of the team, ensuring that we achieved our daily and monthly targets.Additional… Show more Teammanager in the Customer Service and Sales Team of 15-18 key account managers. It was a challenging role which involved managing a very busy team, aiming to provide great customer service when dealing customers from all channels across the Customer Service Centre, and to be responsible for the smooth running of the operation. I was also responsible of the coaching, development and motivation of the team, ensuring that we achieved our daily and monthly targets.Additional skills:• Recruitment• Overall reporting of trends and development of e.g. complaint topics, customer satisfaction • Eventplanning• Monitoring employee satisfaction • Preparing and facilitate meetings Show less

Copenhagen Area, Denmark

Sale and order handling to private customers by telephone.Products and services: Cable Tv, Broadband, IP telephony, Digital Tv and bill services.Additional skills:• Handling complaints• Product guidance

Copenhagen Area, Denmark

I was assisting my teammanager on the daily duties and reported our daily, weekly and monthly targets. I was a stand-in when the manager was on vacation or attending meetings.Additional skills:- Training new colleagues- Handling dissatisfied customers- Teaching and coaching- Planning events and competitions

Århus Området, Danmark

Sale and order handling to private customers by telephone.Products and services: Broadband, ISDN, Fax, DUET and bill services.Additional skills:- Handling complaints- Product guidance

Århus Area, Denmark

The school consisted of 90% students with other ethnic backgrounds.My tasks:- Different activities with children in the age between 5 and 8 years.- Conflict resolution- Involving parents with other ethnic backgrounds

Prince2 Project Management | Foundation & Practitioner Certified, Projektstyring

Interne Uddannelser I Tdc Og Yousee, Internal Training In Tdc And Yousee

TDC Management Situational leadership - SL II Appreciative inquiry DISC

Hd (O), Hd 2. Del. Virksomhedskommunikation Og Strategisk Udvikling, Corporate Communications And Strategic Development

My thesis was about employee satisfaction and motivation among employees in the Customer care department. I had a great focus on change.

Hd, Hd 1. Del

Vuc, Enkeltfag, Courses

Matematik B-niveau

Studentereksamen, Studentereksamen, High School Graduate