● Provided technical support for issues related to systems, software, and hardware by utilizing Ivanti ITSM to track,prioritize, and resolve 200+ support requests efficiently.● Performed maintenance and repairs on 50+ laptops, including diagnosing issues and replacing faulty components.● Conducted a comprehensive network survey of office space, analyzing performance metrics to identify andaddress connectivity issues and optimize network efficiency.● Observed and participated in weekly data science team meetings, gaining insight into problem-solvingapproaches, project planning, and issue resolution strategies.

● Conducted in-depth research and price analysis of water and sewer rates across 20 Mid-Atlantic cities.● Researched and evaluated innovative technologies for potential implementation within NYC DEP.● Collaborated closely with the procurement team to perform technology audits and facilitate the sourcing of resources and materials for staff and supervisors.