• Plan for System and data connections operations, enhancement/capacity planning including annual budgeting for expansion of various systems and network equipments by close monitoring of the system resources and demand. • Develop, implement and maintain processes/procedures for daily operations, service configuration backups and maintenance activities to ensure minimum disruptions to network and services during system and software upgrades, recovery and replacement. • Troubleshoot, analyze and resolve system and network related problems pertaining to routers, switches, and servers in a multi-vendor environment to ensure minimized downtime and quick MTTR.• Handle daily issues pertaining to spamming, phishing and network securities related to our subscribers, verification on service usage dispute cases and also incoming subscriber screening requests from relevant authorities.• Project management to ensure timely launch of new products and services pertaining to cable broadband, voice and value-added services.• Handle service provisioning (eg. broadband, voice, routing, interface, and firewall rules) and port activation based on internal requests.• Perform site survey for various projects and also conducting of POC testing of new standards equipments and available solutions to evaluate and ensure proper functionalities according to specifications.• Perform standby duties on a rotational basis (24x7) for operations including planned road shows and exhibition, and also scheduled maintenances to avoid and minimize downtime to production services.

• Design, plan and implement for StarHub Internet Exchange Network and new IP services. • Assist Product Manager to implement network solution for new IP services. • Monitor Internet traffic, expand network capacity and implement new Transit and Peering links with overseas ISPs. • Debug and resolve technical problems escalated by the Network Operation Center. • Carry out routine preventive maintenance works and health audits of the Internet Exchange Network. • Server administration of NMS and DNS systems. • Improve quality of services and stability of the IP networks. • Update documentations and validate operating procedures.

• Monitoring of enterprise core routers, system servers, network flow/bandwidth, supervision of the NOC and staff for efficient 24x7 operations.• 2nd Level of support to resolve/restore services escalated from Technical Support within specified Service Level Agreements (SLA). • Recognize, practice and enforce safety rules and standard operating procedures (SOP) for Data Center. • Maintain accurate library of system maps, diagrams, and equipment information to support operations during routine and emergency maintenance. • To assist and answer queries by users, providers and our own staff pertaining abuse related issues involving the Qala Network.• Maintain control of all operations activities, ad-hoc projects and special services assigned by the NOC Manager or Director. • Help train new employees, implement training programs for NOC technicians, and identify areas that need improvement and provide necessary training.

• To Provide full Technical Support to customers, maintaining the high quality of service already provided by the Customer Service Department. • To lead, develop and motivate a team of Technical Support Executives to ensure the highest quality of service delivery.• Through management of a team of individuals, ensure that overall team and departmental targets are met.• To maintain focus on the development of all Technical Support Executives to ensure high performance by undertaking regular coaching with all team members.• Liaise regularly with the training coordinator to maximize staff development in soft skills and mentor to ensure training is carried out for all the new starters within the team• Take ownership pro-actively for maintaining communication channels between teams and with other departments.

• Provide operations and management of Information System to all departments. • Installation, upgrade and maintenance of workstations, servers and its peripherals.• Liaise with other regional offices for documentation, publication, distribution of booklet and library materials• Assist in update of APO websites, maintain library and keep track of genetic database.• Participate and provide key information to Project Assistance in Public Awareness Projects• Liaise with IPGRI HQ IT department for office network operations• Conduct staff training for new technology and software applications being use in the office