Elvin Javier Email and Phone Number

- project planning for continuous improvement and advancement of Network, hardware and software systems;- planning and undertaking scheduled maintenance upgrades;- testing and evaluating new technology;- monitoring and maintaining computer systems and networks;- supporting the roll-out of new applications;- prioritizing and managing many open cases at one time;- Talking to clients and computer users to determine the nature of problems- Responding to breakdowns- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;- providing support, including procedural documentation and relevant reports;- setting up new users' accounts and profiles and dealing with password issues;- responding within agreed time limits to call-outs;- working continuously on a task until completion (or referral to third parties, if appropriate);- rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;- investigating, diagnosing and solving computer software and hardware faults- installing and configuring computer hardware operating systems and applications;