Elvina Tse Email & Phone Number

Vancouver, Canada Area

• Launched events as part of a consistent content release cycle for games including Kingdoms at War and Kingdoms of Heckfire
• Streamlined event creation processes using Google Sheets formulas
• Designed and launched new event types and features in multiple games, collaborating with various disciplines and teams
• Balanced heroes, combat, and event rewards as part of economy design
• Led sprint planning, backlog grooming, and retrospectives

Vancouver, Canada Area

• Defined business requirements and created clear specs for development
• Participated in backlog grooming and prioritization meetings
• Managed communication between internal teams and external API partners

Toronto, Canada Area

• Created mockups in UXPin to improve design for tags, invoices, and activities apps
• Thoroughly tested app to identify ways to improve mobile and desktop experience
• Participated in weekly meetings to share comments and criticisms on in-progress designs

Toronto, Canada Area

• Conceptualized ideas and created iPhone app prototypes using Swift
• Voice Banking sprint: Speech-activated banking for Android, iPhone, and Amazon Alexa
• Branch sprint: Implemented a digital concierge, customer service representative app, NFC safety deposit box, and visit recap website

Toronto, Canada Area

• Moderated usability tests to improve customer experience on iWall selector tool
• Utilised A/B testing to streamline CT.ca sign-up flow
• Managed content on CT websites using Joomla and Adobe CQ

North York, Ontario

• Improved the team’s online Log Analyzer tool using Javascript
• Created customer FAQ and instructional HTML pages for the GenieGO website

Toronto, Canada Area

• Tested project builds on a weekly basis as part of the agile development processo Verified functionality of new features and old bug fixeso Logged new bugs and crashes with detailed reproduction stepso Rigorously.
• Created and tracked stories using the project management tool Pivotal Tracker
• Acted as a liaison between developers and test engineers
• Responsible for internally tracking over 1000 devices

Ottawa, Canada Area

• Ran moderated usability tests with employees to improve the Intranet site o 5-6 participants per test, each taking 30 minuteso Analyzed and documented results which were presented to management and stakeholderso.
• Analyzed results using the online usability testing software Optimal Workshopo Experienced with all three tools: OptimalSort, Treejack, and Chalkmarko Actively involved in the company’s effort to re-organize the.