• Manage, prioritize, and change project schedules to align business users’ expectations of their mobile and in-house applications.• Manage expectations and accountability of the stakeholders.• Provide detailed analysis of application defects to the Development and QA teams with discovered during implementation to minimize impact and successfully meet timelines.• Assemble offshore resources, planned tasks, and created exhaustive timelines to maximize efficiency throughout each project phase.• Run twice a week SCRUM call with offshore Development Team to identify and mitigate blockers and risk to finish the project on time and on budget.• Lead the offshore development team to utilize the Agile process to improve project quality and schedule.• Develop status reports, resource plans, and uphold development best practices.

Mosaic CRM Project• Managed the build and transition into Production for global CRM, distributed across 43 countries to user base of ~2000 users. Required coordinating multiple vendors and global teams to navigate a complex ITIL process.• Worked closely with ITID Project manager and the Application vendor to define hardware requirements. This also includes completing NFRs and conducting OAT and DR exercises for Production readiness.• Coordinated closely with the different teams that manages UNIX Ids, Websphere set up, storage, ISR and AD Teams.• Managed the provisioning, set up, and Production readiness of Non Production and Production environments that allows the project team to meet the Production Go live Date.• Completed knowledge transfer to offshore team for the management of Project's Non Production and Production Environments.• Initiated DevOps set up (Continuous Integration, Automated Deployment, Unit and Sanity Testing, Sprint and Production releases) using tools such as Jenkins, JIRA, Confluence, STASH

HSBC – eSuitabilityIT PROJECT MANAGER / SENIOR BUSINESS ANALYST• Designed process documentation on the project with US compliance and regulatory suitability requirements within Capital Markets.• Assisted in resolving complex compliance and regulatory issues with the business and translate into business requirements and translating business user concepts and ideas into comprehensive business requirements and design documents.• Worked closely with business stakeholders to produce their reporting needs to better monitor their Relationship managers and Salespeople.• Oversee the development phase of the different releases and provide status to the stakeholders.• Logged issues and requirements in JIRA and make sure acceptance criteria is accurate and complete.• Produced project plans in accordance with project management framework standards and procedures. Identified and raised constant issues and gaps within project plans, in order to reduce implementation issues. • Responsible for leading testing efforts, ensuring that defects are identified, tracked, reported on, and resolved in a suitable method. HSBC - Salesbook DemiseIT SENIOR BUSINESS ANALYST• Wrote SQL queries to extract and validate financial data of US sale people and compare the data from the old system and the new system .• Responsible in creating visual reports based on US trade data on hand and present reports to weekly meetings to show progress and data discrepancies to the Project team.• Led the twice a week meeting with the US stakeholders to track issues, accountability and risks with the Salesbook Demise project.• Led SCRUM meetings specific to Backlog grooming with the business users.• Logged issues and requirements in JIRA and make sure acceptance criteria is accurate and complete.• Produced Test Plans and scripts for the Quality Assurance and User Acceptance Testing.• Worked closely with Project Manager for project planning, forecasting, and weekly status reports for the US region.

• Created technical documentation based on Functional Specs provided by the Business analyst.• Generate weekly and monthly reports of salespeople’s activities to determine top users of the system.• Worked closely with the offshore team to assign development tasks, discuss issues, and clarifications.• Designed Technical solutions that are not out of the box functionality of the current application to implement Dodd Frank requirements.• Developed complex business requirements.• Worked closely with the business analysts to set expectations from a delivery standpoint and testing.

• Actively involved in Enhancements to existing implementation for the improvement of the Call Center, eService business process that allows users to be more productive and efficient.• Triaged production issues to be resolved by relevant teams. This role provided different support teams better understanding of the issues raised by the users in a technical perspective.• Provided suggestions/input to the stakeholders on how to better utilize the Siebel Application by providing demos and OOTB functionality of higher Siebel releases. This gives the client an idea and initiatives for their upgrade plans.

• Worked with the Business to gather requirements and provide design recommendations in terms of modules and navigation within the Capital Markets group.• Conceptualized, Demonstrate, configured, developed and deployed to Production High Priority business requirements.• Teamed up with Oracle for Performance/EAI/Configuration Review and implement changes. Identify, Analyze and implement overall performance of the application. • Assigned tasks and assist in overseeing development effort of the Development team members.• Produced Accounts/Clients reports based on revenue and activities performed by salespeople and presented to the management team to determine Top clients and their current trends. • Reported to Development manager to review Project Plans for any risks, issues and make sure all deliverables/expectations are met on time and on budget.

• Provided work estimates, managed and prioritized tasks to ensure timely delivery of requirements. This enabled the development team to be on budget and on time.• Facilitated the design sessions with business stakeholders and offshore development team. Additionally, kept track of the development schedule by working closely with the offshore team and resolved issues as arises.• Leveraged past CRM experiences and implementation to better improve business process workflow which increased the adoption rate of Private Wealth Management, specifically focused on KYC, AML, and Approval Process. Thus, achieved a significant production /efficiency improvements.

• Worked closely with the Business Analyst and users to define solution/process to their business requirements using CRM Application. This role made me become a solution architect for the team/group. • Performed code/configuration review, Technical Design documents and developed/configured complex design for the Suitability/Institutional Project. This ensured lower number of defects and early delivery of development efforts.• Resolved performance issues, which resulted to an easier adaptation of the application to the users and made users more productive. This required expertise on CRM development and performance tuning.• Provided estimation of work and assigns tasks to the CRM Development Team. This provided a better projection of work and delivery.• Worked closely with the Project Manager to identify risks/issues and proposes efficient and effective solution. Working closely with the PM provided him almost day to day status of the entire project deliverables.

• Identified and resolved the key areas of performance improvements with the current Siebel Sales implementation. • Designed/Developed/Implemented complex business rules using Siebel Tools. The successful deployment of complex business rules enabled the users to increase their productivity by 60%.• Identified and implement major areas of improvements to the development and configuration process with offshore and onshore teams.

• Documented Technical design Specification for complex implementations. • Provided the business users input and technical advice in implementing business requirements (Financial Services) and functionality. • Lead and mentored junior and senior level developers. This enabled the development team to increase their knowledge of Siebel application and technical development process.• Estimated the defect/ business requirements and provide information to the development team. In return, QA/BAs had a better understanding of modules/items to be released during the QA/UAT cycle.