Elvin Garcia Email & Phone Number

• Collaborated with a team of developers to build modern and responsive web applications using best practices • Developed full-stack web applications with various frameworks and backend support • Used Agile development such as SCRUM to complete all deadlines assignedProjects:• Discover (Full-stack App) - Developed with HTML/CSS, JavaScript, Node.js/Express, Passport login, and MongoDB. Created to help those who are looking for a place of interest to visit within a specific city. Bookmark attractions and keep track of your spending• Movie/Tv Show Finder (Full-stack App) - Search for thousands of tv shows and movies, add them to your collection, give them a rating and keep track of the ones you've watched• Slot Machine (Front-end App) - Developed with HTML/CSS, and JavaScript. Players are able to place a bet and spin. The player is able to select between multiple betting options

Cambridge, Massachusetts, United States

• Resolved 40 issues per week, supporting PC, Macs, and mobile device users by troubleshooting• Provided day-to-day support of applications (both off-the-shelf and internally developed) to engineers,administrators, and support staff in a walk-up help desk including Outlook, Skype for Business, Excel,Word, Microsoft Teams, AirWatch, Citrix, Cisco AnyConnect, Pulse Secure, Webex, Splunk• Set up and deployed mobile devices through Air Watch to new employees or users requesting anupgrade• Worked on documentation of knowledge base articles for common break/fix tickets• First point of contact to new hires, walked them through account and machine setup

Cambridge, Massachusetts, United States

• Imaged and deployed up to 5 machines per day ranging from HP, Lenovo, and Macs• Ensured all user data was backed up and restored using various tools• Part of a special team to upgrade all users from Windows 7 to Windows 10• coordinated with external vendors to ensure the transfer of all the users licensed applications

• Utilized Company approved images to build Laptops, tablets, and Macs• Provided printer support, repair, and maintenance of 250 network printers on campus• Deployed PC model switch upgrades in windows 7 and windows 10 environment • Resolved 30 issues per week, supporting PC hardware, PC upgrades, and office peripherals repairs • Configured and troubleshoot VOIP Cisco phones for a large multi-site campus• Inventory management of company equipment via GLPI resulting in an organized work area

United States

• Responsible for providing day-to-day support of IT devices (PC'S, Macs, Mobile devices) and applications (e.g., both off-the-shelf and internally developed) to scientists and administrators in a walk-up tech center• Record problems and resolution details in the ticket system• Responsible for installing and configuring desktop software and peripherals• Perform trending and continuous improvement analysis within areas of responsibility• Provide high-quality, friendly service to all NIBR users within a TechCenter location

Start Strong: Building Healthy Teen Relationships (Start Strong) is a program of the Division of Violence Prevention aimed at working with young people as the solution to ending teen dating violence. Start Strong is an innovative grass-roots effort focused on 11- to- 18-year-olds to prevent teen dating violence and abuse by actively promoting healthy relationships. Start strong is working together with teens, parents, caregivers, educators, healthcare professionals, domestic violence advocates, and community leaders to build environments that support healthy relationships and ensure violence and abuse are never tolerated. Start Strong values the voices of young people in the fight to end relationship abuse. As a result Start strong hires and trains high school peer leaders to help spread our healthy relationship messaging.

Mayor - Computer Science, 3.7 Gpa

Information Technology

Year Up is a one-year career-development program comprised of college-level courses, professional training, and a six-month professional.