Service and support international accounts, serving as point of contact to specialized dealers and integrators in the Latin America & Caribbean markets. Procure, qualify and process new opportunities, sales and technical support. Audio Video Export (AVE) is a Miami-based export distribution company specializing in the Latin America & Caribbean markets. We focus on prestigious specialty audio & video products designed for sale and installation by qualified retailers and custom installation professionals.

Manager of Midwest and Central territory consisting of thirteen states. In charge of independent rep firms, evaluating performance, providing guidance, strategy and direction in order to reach sales goals. Point of contact to all dealers and distributors. Specify products and generate quotes based on needs and scope. Procure and qualify new leads and prospects. Generate and analyze reports to augment sales and profitability. Attend and represent the company at various trade shows and promotional events.

Service and maintain Miami-Dade and international accounts. Procure, process and qualify new leads and prospects. Analyze various reports to foment relationships and increase sales and profitability.

Responsible for creating, organizing and disseminating Sales and Product Line Reports. Liaison to the purchasing department coordinating special orders. In charge of all aspects of AVAD University trainings. Responsible for the maintenance of vendor contact information, current price lists as well as assisted in website maintenance.

Manager of Customer Support and Order Processing in conjunction with Manager of the Technical Support Team -2001-2004 Duties and Responsibilities - Overseeing daily functions of Customer Support and Order Processing Teams dedicated to the Custom Residential Electronics Market. Responsible for maintaining the department at adequate staffing levels, creating and evaluating employee performance reviews as well as a serving as a mentor and trainer. As a representative of the company my duties also included traveling, site visits, relationship building, new product development, enhancement, testing and training. Manager of Technical Support Team - 2000-2001 Duties and Responsibilities -Planning, overseeing and delegating all facets and responsibilities of the Technical Support Team as well as training staff members and new hires. Responsible for the creation of Technical Support Bulletins as well as assisted in the maintenance of accurate information disseminated to our customers via the website, instruction manuals and verbal support.Inside Sales and Customer Service - 1994-2000 Duties and Responsibilities - Served as a liaison for key accounts, providing customer support, order and stock status in addition to resolving return and damage issues as well as expediting orders and application suggestions.