Elvin Hee Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Description:- Analyze the business requirements with users, transform the business requirements into dashboard/report design specification document.- Perform data analysis, data profiling, data cleansing, data mapping, and data transformation.- Design and Implement dashboards/reports according to requirements, providing necessary advisory to business users.- Development of data preparation pipelines to serve the dashboard/report.- Development of data visualisations… Show more Job Description:- Analyze the business requirements with users, transform the business requirements into dashboard/report design specification document.- Perform data analysis, data profiling, data cleansing, data mapping, and data transformation.- Design and Implement dashboards/reports according to requirements, providing necessary advisory to business users.- Development of data preparation pipelines to serve the dashboard/report.- Development of data visualisations (dashboards and reports) according to specification- Write clear and concise documentation, including business logic implemented- Troubleshoot and resolve issues with users on the implemented solution- Enforce and adhere to defined processes and procedures, best practices and standards Show less

Menara Maxis

Support Maxis postpaid and broadband campaign operation. Job tasks include ETL, campaign analyst, campaign operation and data mining. in various CRM campaigns such as acquisition of new customer, save, revenue and loyalty program.

- Main Lead and oversee day-to-day operations of below the line (BTL) Postpaid campaigns across all communication channels.- Providing solution to various internal stakeholder in campaign planning, executing and post-implementation.- Identify gap, develop and manage improvements to campaigns management system.- Review and measure campaign and channel performance.

Technical lead in CRM for 3 years at Great Eastern Life Assurance mainly in charge of the Extract, Translate and Load (ETL) process for the CRM database. Plan, design, architect and implement models to use for campaign and leads generation. Main lead in CMMI-Decision Analysis and Resolution (DAR). Implementing the DAR procedure for the organization and provide training on DAR procedure to all IT staff.

Federal Territory Of Kuala Lumpur, Malaysia

⦁ Helping the sales team to develope solutions and organizing, planning, creating & delivering proof of concept demonstrations to prospective and existing customer.⦁ Compiled, analyst and translate the business and customer requirement into technical solution.⦁ Work with Product Management or vendor to feedback on issues with current products and provide input around new products⦁ Provided training and support to customers on the implemented projects.