Elvin Irizarry Email and Phone Number

Skills needed to assist our clients subscribers and providers for employer sponsored self funded group insurance includes: patience, attentiveness, clear communication skills, knowledge of claims processing, and a variety of employer sponsored group plans such as EPO's and PPO's plans, utilize positive language, ability to read callers over the phone, time management skills to work on open calls and answer incoming calls simultaneously, ability to handle surprises, tenacity, the art of persuasion, and the ability to close with a caller to end the conversation with confirmed satisfaction and with the caller feeling that everything has been taken care of or will be taken care of. Ability to learn new software and navigate multiple systems at once. Proficient organizational and time management skills and fluent in English and Spanish (orally and written).Research and analyze data to address operational challenges and customer service issues.Operate in the Health Care Processing System, imaging systems to obtain and extract information.Thoroughly document information and do everything possible to help members succeed by listening intently and execute work helpfully and collaboratively.Self accountable and flexible to create a positive impact and deliver results.

Provide consultative telephonic and web-based assistance to agents, employers, employees/dependents, Qualified Health Plans, federal and state agencies and other stakeholders in Health Benefit Exchange Administration.Effectively communicate my experience in the life and health industry to both internal and external customers.Foster and build collaborative working relationships with agents, employers, employees and their dependents, federal and state agency contacts and other stakeholders in Health Benefit Exchange Administration.

Encourage employees to understand their options, empower them to make their own decisions, and build an appreciation for the investment their benefit plan represents. Ability to identify and overcome objections.Objective, assertive, and comfortable within a highly competitive environment.Actively listens, communicates clearly, concisely and assures customer understanding. Familiar with a quota driven sales commission environment.Enjoys competing in a TEAM environment, while helping the customer at the same time.Interpret medical terminology that has to do with open enrollments in Spanish.

Engage a person on the phone and ask penetrating questions to decipher if they are an eligible candidate for the products offered. Help people understand how their benefit package can be uniquely tailored for their needs. Walk them through the enrollment process.

Educating business owners on alternatives to increase their retirement income needs..A passion for helping others to learn about concepts that can enrich their lives and future.Actively listens, communicates clearly and assures customer understanding.Promote and educate individuals on living benefits.Setting appointments to educate the public on services that can benefit their future needs.

Performs all aspects of installing, repairing, disconnecting, modifying, upgrading anddowngrading of customer service offerings, including CPE and inside wire. Performsinspections on CPE and takes actions based on the results of such inspections to ensureservices are working properly. Performs other miscellaneous technical, administrative andclerical functions as assigned and communicates with customers.Installs, repairs, disconnects, modifies, downgrades and upgrades CPE, including set-topboxes, residential and home entertainment gateways, home networking and WiFi equipment;inside wire, including COAX, cat3 and cat5; and station connection materials.Installs and rearranges inside wire for IPTV, VoIP and high speed internet/DSL serviceson the Lightspeed network.Installs Network Interface Device (NID) and connect coaxial cable to customer network.Makes sales recommendations to customers; demonstrates and recommends additionalequipment and services.Educates customers on the features and functionality of the services.

Under limited supervision, perform complex installations, disconnects, and service charges for residential and business customers for multiple broadband, data, and voice services.Perform installation, troubleshooting, and repair for new connects, reconnects, disconnects, upgrades, downgrades, and relocates; Install additional outlets, install or remove converters for all broadband services offered by the system. Promote cable, voice, internet, and other company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent company as needed to collect payments and secure appropriate customer signatures and relay customer feedback.Perform other duties as requested by supervisor.

Interpret company policies to workers and enforce safety regulations.Inspect completed work for conformance to specifications and standards.Analyze and resolve work problems.Assist workers in solving work problems.Maintain a professional attitude and appearance at all times.Inform workers in a clear, concise, and timely manner of any unresolved issues. Issue the routes evenly in a timely manner.