Elvin M. Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta Metropolitan Area

-Managed 20 cross functional, geographically dispersed investigative vendors, overseeing their research and reporting of criminal and civil records results.-Identified vendor Application Programming Interface (API) & Integration issues by utilizing internal system, escalating to appropriate IT team resulting in 2-day closure. -Facilitated seamless vendor interactions by providing responsive and thorough end-user support, including diagnosing software issues, resetting passwords, and… Show more -Managed 20 cross functional, geographically dispersed investigative vendors, overseeing their research and reporting of criminal and civil records results.-Identified vendor Application Programming Interface (API) & Integration issues by utilizing internal system, escalating to appropriate IT team resulting in 2-day closure. -Facilitated seamless vendor interactions by providing responsive and thorough end-user support, including diagnosing software issues, resetting passwords, and opening service tickets for resolution.-Contributed on-the-job knowledge to update standard operating procedures (SOP) to internal team workflow. Show less

Greater Atlanta Area

-Awarded “On the Spot” recognition three time in 2017 for excellent customer service and superior claim handling involving property total losses, consistently resulted in Quality Assurance and Customer Interaction with a 97% satisfaction rate.-Prevented fraud by accurately and efficiently recognizing fraudulent indicators, mitigating company loss of approximately $25,000.-Maintained a closure rate of 93% by initiating claim payments and closing claim files by processing an average of… Show more -Awarded “On the Spot” recognition three time in 2017 for excellent customer service and superior claim handling involving property total losses, consistently resulted in Quality Assurance and Customer Interaction with a 97% satisfaction rate.-Prevented fraud by accurately and efficiently recognizing fraudulent indicators, mitigating company loss of approximately $25,000.-Maintained a closure rate of 93% by initiating claim payments and closing claim files by processing an average of 40-50 claims daily. -Followed established procedures to investigate appropriately, review, manage, and settle routine property and material damage claims. Show less

Macon, Georgia Area

-Examined vehicle photos, claim file notes, appraisal estimates and damage reports to decide total loss status and handle claims within a $30,000 limit.-Ensured 100% compliance during the claims process to ensure all proper procedures and coverage are explained to facilitate a seamless claim settlement. -Applied knowledge of policies, procedures, and insurance regulations when determining coverage and property damage.-Identified and implemented solutions to achieve the Total Loss… Show more -Examined vehicle photos, claim file notes, appraisal estimates and damage reports to decide total loss status and handle claims within a $30,000 limit.-Ensured 100% compliance during the claims process to ensure all proper procedures and coverage are explained to facilitate a seamless claim settlement. -Applied knowledge of policies, procedures, and insurance regulations when determining coverage and property damage.-Identified and implemented solutions to achieve the Total Loss and Subrogation segment goals, while supporting Company objectives. Show less

Master Of Science - Ms, Information Technology

Bachelor’S Degree, Criminal Justice

Associate’S Degree, Criminal Justice