Elvin Nieves Email & Phone Number

Chicago, Illinois, United States

• Provide direct support for the General Manager and the rest of Executive leadership team.
• Provide Level 1 and Level 2 support for on-property associates as well as remote associates.
• Collaborate with Accenture help desk to resolve escalation tickets via ServiceNow platform.
• Collaborate with Allbridge LSP to resolve and configure network related issues, devices, and projects.
• Collaborate with onsite Engineering & Security teams to maintain building automation systems, guest room internet, security camera and other system installations.
• Collaborate with Uniguest to deploy and maintain Janus digital signage reader boards through-out hotel.

Chicago, Illinois

Chicago, Illinois

• Provided all levels of technical support for 200+ onsite, remote and executive corporate employees.
• Handle level II and III issues escalated by our third party Help Desk team, supporting roughly 2000 remote users across 180+ senior living communities around the country.
• Point of contact and liaison between our remote Aureon Help Desk team and Supervisor of Desktop Services.
• Team lead to Desktop Support Specialists at the Corporate office.
• Support top executive employees including CEO and Chairman of the company.
• Manage escalation queues, within the ManageEngine ticketing system, and distribute to the appropriate teams and persons when necessary.

Chicago, Illinois

• Provided all levels of technical support for 200+ onsite, remote and executive corporate employees.
• Handled level II and III issues escalated by our third party Help Desk team, supporting roughly 2000 remote users across 180+ senior living communities around the country.
• Traveled to newly constructed communities and completed installation and configuration of I.T equipment including but not limited to: -Desktops, Laptops, Surfaces, Ipads and mobile devices-Networked.
• Documented issues and resolutions via Remedy and ManageEngine ticketing systems.
• Supported Cisco Unity VOIP phones as well as assigned phone numbers and voicemail setup within Unity management system.
• Provided A/V support for meetings and presentations held at the corporate office.

Chicago

-Provided hospitality based security for several locations such as:Old Town Pour House, State Restaurant & Cafe, Kitchen Chicago, Home Slice, Maxwell Colette Gallery and Park Tavern.-Carded patrons upon entry-Escorted patrons that were over served, intoxicated, or disorderly off of premises.

Des Plaines

-Performed specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members.-Prepared incident reports as required.-Projected a positive, helpful image and attitude.-Accepted direction from supervisor and demonstrated ability.

Schaumburg, IL

• Supported end users within multiple organizations and environments via phone, email and chat.
• Environments vary from Staffing agencies, credit unions, construction firms, medical offices and hospitals.
• Documented every contact and resolution via team tracker ticketing system.
• Connected to PC’s remotely using TeamViewer, RDP and VNC to resolve issues when necessary.
• Followed proper escalation and outage procedures, which vary per account, when necessary.
• Managed domain user accounts within Active Directory.

Greater Chicago Area

• Answered inbound calls in the technical support call center.
• Responded to internet customer service inquiries via email.
• Resolved technical issues via live chat.
• Documented issues and resolutions via ticketing system.
• Troubleshot customer issues remotely using GoToAssist.
• Tested beta versions of new pre-released software.