Redesignation with additional roles leading the Internal IT Operations Team for the company.

Google Workspace Technical Consultant and Operations Support.• Help businesses of all sizes who are looking to improve their productivity and collaboration by providing pre-sales specialist supporting customer engagements, RFP response, proposal creation, training, and implementation services to help businesses choose the right Google Workspace products and services and get them up and running quickly and easily. I also manage a team for ongoing support to help businesses get the most out of Google Workspace, including training on new features and functionality, and help with troubleshooting and problem resolution.

• Managing sales solutions that are designed to help organizations reduce bottlenecks, automate, and streamline sales and supply chain operation processes.• Working with the solution team to deliver Sales Force Automation (SFA) and Distribution Management System (DMS) for the leading F&B organizations in Malaysia.• Responsible for Project Management, Business & Software Requirements Study, Product Development, Testing, Training, Documentation, Implementation, and Support.

• Oversee the management of IT staff, including recruitment, training, coaching, performance appraisal, and communication of job expectations.• Plan, organize, control, and evaluate IT and electronic data operations, including disaster recovery operations.• Design, develop, implement, and coordinate systems, policies, and procedures in alignment with user and organizational needs, and enforce these policies and procedures as appropriate.• Identify problematic areas and areas for improvement to implement strategic solutions in a timely manner.• Participate in PCI DSS, ISO 27001, and ISO 9001 compliance audits.• Plan and manage IT budgets and resources.• Prepare and share regular operational system reports with the CIO and Regional IT Director.• Manage projects such as CRM integration with telephony system, AD migration, IT asset management system, and IT service desk system.

Extensive experience in IT management, including staff management, project management, and budget management. Successfully completed multiple projects, such as the Google G Suite to Microsoft 365 migration, IT Operations SOP, Contact Centre System, IT Asset Management System, Cost Rationalization, and E-Signature. I am also skilled in staff performance management and development, managing Incident and Service Request SLAs, ensuring adherence to Corporate IT Policies, guidelines, and procedures, developing, and implementing operational continuous improvement, service, and project efficiency initiatives.

Extensive experience in IT management, with a focus on IT support, procurement, systems administration, and IT service desk. Developed and maintained service level agreements (SLAs) and have been involved in the corporatization of IT. Contribute to the development of charging mechanisms for services provided and can manage and lead the delivery of IT services within agreed service levels and budgetary guidelines. I am also plan, manage, and execute/implement the overall budget of a respective department, including the recovery of costs. Successfully completed the following projects: MS Exchange to Google G Suite migration, IT Service Management System, AirWatch Mobile Device Management System, Desktop Support Outsourcing, and IT Corporatization.

Extensive experience in IT Administration, Technical Support, Telecommunications & Mobile Support, and Database Administration. Worked with Application Teams and IT Infrastructure Teams on IT Audits. Responsible for IT Procurement and Vendor Management and ensuring adherence to Group Procurement guidelines and company policies. Managed enterprise-wide telecommunications facilities and Corporate Call Centre setups. Successfully completed the following projects: IT Operations SOP for the After Sales Business Unit, PABX System, Contact Centre System, IT Asset Management System, IT Helpdesk System, Time Attendance System, Door Access System, CCTV, Blackberry Mobile Device Management System, Network Cabling & WAN Migration, Managed Print Services, Database backup & recovery plan, and IT usage & security policies.

Lead a team of programmers and worked with an outsourced solution company to redevelop the business systems from client-server to web-based. Established standardized processes for development, documentation, and quality assurance. The following projects were completed under my leadership: Vehicle Sales Management System, Workshop Management System, Warranty Claim System, Hire Purchase Business System, and Insurance Business System.

• Data Centre Setup and Maintenance. o Installed and configured data centre hardware and software. o Monitored and maintained data centre systems. o Performed backups and disaster recovery procedures.• Planned, designed, and implemented the company's first email facilities on MS Exchange Server. o Gathered and analysed business requirements. o Designed and implemented a solution that met those requirements. o Tested and deployed the solution.• Administration of Windows Server and MS SQL Server. o Installed and configured Windows Server and MS SQL Server. o Managed and maintained Windows Server and MS SQL Server. o Resolved issues and problems with Windows Server and MS SQL Server.

Developed and supported the Used Vehicle Management System, Vehicle Sales & Bookings Statistic Reporting System, and EIS. Provided technical support for computers, printers, scanners, modems, and LANs.

Responsibilities:Applications DeveloperSystems/Applications SupportApplications Trainer• Responsible for software enhancement development and client technical support.• Achieved record search performance optimisation (recode) with 50% faster results.Accomplishment:Develop, maintain and support Company Secretarial Software that complies with the "Malaysia Companies Act, 1965" which can be used by all companies incorporated in Malaysia.