Elvira S. Email and Phone Number

🌐 Led expansive recruitment efforts, sourcing and recruiting potential candidates for partner companies across five states.📈 Boosted the offer-to-sales ratio and candidate pipeline by an impressive 47%, utilizing a comprehensive approach that included recruitment platforms, social media, ATS, LinkedIn, networking, and referrals.💼 Successfully filled over 150 contract positions for key clients, demonstrating a keen ability to match candidates with the unique needs of each client.📊 Drove performance improvements and profitability increases in targeted accounts within the company’s portfolio through strategic talent acquisition.🚀 Implemented cutting-edge recruitment strategies, harnessing the power of social media, Bullhorn, and LinkedIn to build robust candidate pipelines.🤝 Established a network of valuable referrals, contributing to the growth and success of recruitment efforts.🎯 Consistently achieved and exceeded recruitment goals, ensuring a steady flow of high-quality candidates for key positions.📈 Contributed to the overall success of partner companies by aligning recruitment efforts with organizational objectives.

- Successfully identified, hired, and trained a highly-qualified sales team, teaching best practices, procedures, and effective sales strategies.- Monitored customer buying trends, market conditions, and competitor actions, adjusting strategies to achieve sales goals and maximize market share.- Coached sales associates in product specifications, sales incentives, and selling techniques, leading to a significant increase in customer satisfaction ratings.- Exceeded targets by effectively recruiting and hiring highly talented individuals, bringing exceptional skills and expertise to the sales team.Implemented strategic management plans that grew the team by 50% and boosted sales by 27% in one year.- Increased gross profits by an impressive 27% within a year by optimizing sales processes and team performance.- Monitored weekly, monthly, and quarterly achievement goals, ensuring consistent progress towards organizational objectives.- Provided support and management to a sales team of 18, driving productivity and fostering a positive work environment.- Led recruitment, hiring, and onboarding efforts, ensuring the integration of highly talented individuals into the sales team.- Enforced the quality of products, service, and customer support, ensuring alignment with cultural idiosyncrasies for enhanced customer satisfaction.- Created, allocated, and managed the budget effectively, ensuring optimal resource utilization and financial success.- Proficient in analyzing historical data and marketing insights for accurate call volume forecasting.- Strategic workforce management to align staffing with anticipated workloads.- Efficient distribution of workers across shifts for optimal operational efficiency.- Utilize data-driven insights to forecast call volumes, ensuring proactive workforce planning.- Strategically allocate resources to meet demand, enhancing operational productivity.

- Successfully managed a team of supervisors (6 members), overseeing their KPIs and influencing project financials (AHT, Adherence, Attrition, QA, C-SAT, FCR).- Developed and aligned monitoring forms with clients, conducted training and mentoring sessions.- Crafted customer service and technical support strategies, including plans for sales, promotions, and introducing new products.- Implemented and maintained service quality standards, analyzing feedback for continuous process improvement (C-SAT, FCR).- Executed projects optimizing support services, introduced technologies and systems to enhance efficiency (DMAIC, COPC).- Analyzed customer queries and technical requests data, generated reports to identify trends and improve processes.- Organized training and development programs implemented new work methodologies.- Planned and monitored recruitment, hiring, training, and certification of employees.- Expanded team from 9 to 68 employees, successfully launched a new platform with subsequent doubling.

- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team - Organized daily workflow and assessed appropriate staffing to provide optimal service. - Performed duties and provided service in accordance with established operating procedures and company policies. - Managed department call volume of 2000 calls per day and coordinated department schedules to maximize coverage during peak hours. - Monitored metrics and developed actionable insights to improve efficiency and performance. - Applied best practices in customer service, sales and employee management to exceed organizational goals. - Led a customer service group, ensuring achievement of KPIs such as AHT, ATT, Hold, ACW, QA, FCR, C-SAT for each team member and the overall group.- Developed individual and team action plans based on performance analysis, addressing root causes of deviations using the DMAIC methodology.- Conducted call monitoring, chat, and email reviews to ensure quality customer service.- Implemented improvements to individual and group performance, consistently enhancing service metrics.- Designed training plans for new and existing information to elevate QA and AHT metrics.- Prepared and delivered training sessions, creating training materials.- Maintained discipline and handled administrative duties, including document management and personnel records.- Oversaw recruitment processes and onboarding of new employees.