Experienced in planning a variety of events ranging from private functions and weddings to larger-scale corporate events.•Facilitated the planning and execution of events, leading to a 100% client retention rate.•Met and worked closely with a variety of vendors. •Discussed specific requirements and expectations concerning the event with clients.•Ability to up-sell food, beverage & various event services.•Initiated verbal and written communication by banquet event order.•Obtained new and managed existing customers by building a reputation of knowledge, punctuality and accountability.

Acted as the Senior Server in RumBa Bar and Champagne Lounge during the daily operations.•Handle $15,000.00 of nightly business.•Organize, develop and service private events.•Handle on-boarding and training for all new colleagues.•Participate in high customer service levels and perform luxury sales techniques.

Provided high-quality customer service to optimize customer purchasing and payment process.•Assist clients with questions, preferences and future purchases.•Educated customers on available product options to meet their budget and exceed their expectations.•Investigated and resolved customer complaints to strengthen reputation and grow customer retention.