Elvira G. Email & Phone Number

With years of experience in the retail industry, I am passionate about helping customers achieve their business goals and grow their online presence. As an Associate Customer Success Manager at BigCommerce, I leverage my skills in customer service management, retail sales, and communication to deliver exceptional results for our enterprise-level clients. I am motivated by the mission and culture of BigCommerce, and I enjoy working with a diverse and collaborative team that values innovation, creativity, and customer satisfaction.In my current role, I take full ownership of a portfolio of customers, managing their account growth, revenue expansion, and retention. I achieved an impressive 96% Annual Recurring Revenue (ARR) for the year 2022, thanks to my proactive and strategic approach to customer success. I act as the primary point of contact for our customers, leading interactions and ensuring their needs are met. I cultivate and nurture enduring client relationships, driving satisfaction and loyalty. I effectively communicate the progress of monthly and quarterly initiatives to our merchants, and offer guidance based on opportunities within their sites. I also assist and prioritize challenging client requests and issue escalations when necessary. I am always eager to learn new skills and best practices, and I welcome feedback and coaching from my peers and managers.