- Oversee and manage the quality assurance processes to ensure the highest standards of product quality.- Develop and implement QA strategies, including creating detailed test plans and ensuring comprehensive testing coverage.- Utilize tools such as Jira and Katalon Studio to track and manage project progress, defects, and testing results.- Coordinate with cross-functional teams to integrate QA processes within the software development lifecycle (SDLC).- Lead and mentor QA team members, fostering a collaborative environment and driving continuous improvement.- Manage administrative tasks related to project management and documentation, ensuring efficient workflow and communication.- Analyze product performance and user feedback to inform quality improvements and product development strategies.- Utilize Figma for design and prototyping to support the development and testing of user interfaces.- Apply problem-solving and critical thinking skills to address and resolve complex issues and challenges.- Support social media marketing efforts by providing insights and feedback on software performance and user experience.

- Conducted comprehensive software testing to ensure functionality, reliability, and performance.- Developed and executed test plans, test cases, and test scripts based on project requirements and specifications.- Identified, documented, and tracked software defects and issues, collaborating with development teams for resolution.- Created and maintained detailed documentation for test procedures, results, and quality assurance processes.- Assisted in the implementation of automated testing tools and techniques to enhance testing efficiency.- Provided regular feedback and reports on test progress, findings, and overall quality metrics.- Supported the creation of user guides and technical documentation to aid in software usability and deployment.