- Support and advise clients on their banking operations- Offer personalized products and services - Promote digital tools and services

Mental Health & Addictions (Kāhui o te Ihi)Directorate Leadership Team: 2 co-director, General Manager and 4 directors- Calendar management: Meetings organisation, Complaints, Travel, Catering, Minutes, Tracking List, Meeting rooms management – 11 rooms, Electronic signature - Account and Purchase: Account payable (Invoices overview), Purchasing stationery, Office items, COVID Supplies, Taxi vouchers, Oracle Requests for General Manager- Claims forms: work related expenses- On Call roster sharing and update- HR: Timecards approval - weekly (Mahi e Taea), Leave requests, Set up Interviews packs appointmentSoftware:Oracle FPIM Microsoft Word Microsoft Excel Adobe AcrobatZoomFCM TravelOutlook Mahi e Taea

Ophthalmology Service (Karu Kia Kitea)- Creation of an inventory with consumption tracking file, implementation of a labeling, orders for the administrative department and the clinic, optimization and facilitation of stock management- Creation of communication and support for the organization of the World Day for the Prevention of Vision Loss- Print order and form order - Creation and modification of the entire communication of the clinic in accordance with standards for visually impaired people - Daily administrative support to the Commercial Director, Nurse Unit Manager and Operations Support Manager- Verification and validation of invoices, refund requests and claims - HR follow-up for Clinical Nurse Specialists: updating time sheets, leave, on call, etc- Monitoring of the periodic on call payments of junior specialists and validation of salaries - Organization of the integration phase for new junior specialists- Internal communication to administrative and clinic staff with schedules, memo and modified contact lists- Management and request for intervention of technical problems of the ophthalmology service - Meeting organization and planning: invitation, reservation and agenda - Updating and modification of internal communication: technical information, new employees, etc. - Preparation of communication supports for service events- Book flights with FCM TravelSoftware:Oracle FPIM Microsoft Word Microsoft Excel Adobe AcrobatZoomFCM TravelOutlook Mahi e Taea

Process and deployment:- Monitoring and analysis of profitability for regional agencies- Implementation and monitoring of the regional action plan- Analytical monitoring and reporting per department : legal, accounting, audit- Documentation of processCommercial management:- Management of complex invoicing cases and resolving problems on behalf ofthe internal commercial department- Supported managers with monitoring of unpaid debt and payment plans forcustomersMarketing and Communication:- Market research for business creation- Responsible for communication, internal and external- Data analysis / targeting of customer communications / database export- Event planning, both internal and customer-facing

Commercial management coordination for 3 agencies:Besançon - Dijon - Audincourt- Invoicing monthly - recurring and exceptional- Realisation and monitoring of contract signatures- Creation of new customer files and CRM updates- Reception and switchboard duties

- Creation of rental sheets and updating of advertisements on the website- Engagement with customers, collation and review of their information andescorting customers to visit accommodation- Establishment of rental contracts and inventory (entry and exit)

Internship for my Bachelor and Master's degree within 3 Engie subsidiaries:- The Planoise and Hauts du Chazal heat network (CELSIUS)- The energy recovery plant (VALAXION)- The maintenance company (SECIP)Sale:- Monitoring of customers contracts- Assistance in responding to calls for public tenders- Database management and prospectingManagement:- Updating of monthly sales tariffs- Monitoring and study of customers' consumption- Summary of Balance Sheets and Income Statements- Accounting supportCommunication:- Monitoring of sponsorships and partnerships- Responsible for an annual customer satisfaction survey- Writing of the company's quarterly internal newsletter and the annual external newsletter- Responsible for national internal articles- Organization of community events- Represent the company at public networking events

Internship at the WIENERBERGER tile factory: - Prospecting in the USA - Construction market study - Organization of a visit to China for the import-export director - Many export tariffs updated

Internship at the Tourist Office of the Pays de Dole: Welcome visitors and sale of local products Creation and translation of information sheets on the site