Elvis B. Email & Phone Number

* Independently investigate colleague initiated claims, making appropriate partnerships in accordance with company policies, practices and applicable laws.* Partner on the end-to-end creation, implementation, governance and interpretation of HR policies, guidelines and procedures. * Serve as a strategic consultant by collaborating with partners across all areas of the business to lead the development and implementation of enterprise-wide strategies to create the best colleague work environment.* Champion strategies that support an inclusive and diverse environment. * Advocate for fair and appropriate pro-colleague workplace practices in accordance with the company’s mission and legal parameters. * Analyze data to identify locations with areas of vulnerability and advice and coach leadership on how to engage colleagues, resolve problems, and analyze alternatives. * Conduct on-site assessments to uncover patterns and trends and identify opportunities. Determine best practices and influence buy-in to ensure engagement remains on track.* Provide subject matter expertise in a union campaign.* Conduct training and update resources used to educate Leaders on current practices for building positive colleague relations.

Greater New York City Area

* Collaborated with multi-level business partners to manage, develop, implement and execute Macy’s HR communications strategies focused on the colleague experience, aligned with driving Company culture and business strategy, while maintaining consistency of internal brand standards* Created inspirational, timely and engaging communications surrounding Stores HR initiatives including change management, labor relations, diversity and inclusion, learning and development, compensation, recognition, staffing and talent acquisition.* Provided communication guidance to partners, ensuring a “One-Voice” approach by shaping the messages around colleagues’ experience and creating a culture that values engagement.* Contributed to internal HR leader communications strategy, including drafting talking points, senior leadership presentations, toolkits, desktops, and My IN-SITE, and HR News messages, and executing logistics for Town Halls.* Executed special projects, including assisting with the launch of the merchandising portal and strategic implementation of the Store’s Holiday HR Toolkit.

Greater New York City Area

*Employee Relations partner in developing and implementing effective communications that convey the company’s strategic priorities by creating strong partnerships and working collaboratively with business partners at all levels and areas of the organization.*As an experience HR leader and collaborator, met with senior level executives to develop and implement business strategies and provided employee relations and communication guidance. Viewed as a trusted “go to” person to help create a culture that values coaching, inclusion, retention, communication, empowerment and positive morale. * Shadowed HR generalists across the division to maintain up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.*Partnered with Labor Relations on the organization’s initiatives ensuring that the highest standards are maintained and we are complaint with contracts. *Partnered on pilot communications for award winning initiatives and provided guidance on sensitive and complex projects.*Collaborated on succession planning initiatives such as composing materials for annual review and Leadership Performance, key in developing top talent.*Managed the process of creating the HR Holiday Toolkit, ensuring that store executives have a streamlined presentation of everything needed to execute HR holiday strategies. *Spearheaded message campaigns that lead to the best utilization of holiday hours in recent history.*Managed My-INSITE Messaging tool to provide targeted messages to keep colleagues informed and leveraged the portal and other marketing tools ensuring communications are delivered effectively.*As an experience relationship builder has a strong knowledge of various HR related practices and policies and ability to quickly navigate through Employee Relations issues.*Championed key communications that supported retention, diversity and inclusion, change management and new initiatives.

Greater New York City Area

*Identified and developed new and unique vendor opportunities that supported and promoted Macy’s as a destination location for our customer. *Drove sales by expanding existing business such as Sunglass Hut and Lush, exploiting trends and developed a strategic business plan for lease business sales growth, resulting in a $125M business and sales +$3.2M to plan.*Ensured that Leased partners are clear on our standards when onboarding new Licensee Employees, ensuring the integrity of our internal procedures. *Coordinated all aspects in launching a new business such as employee relations, staffing, hiring, and adherence to HR policies and procedures.*Managed the preparation for the launch of Mstylelab Jewelry ($16MM) and Sunglass Hut Expansion ($86MM); created and communicated an all inclusive operating manual for stores.

Greater New York City Area

*Developed, coordinated and managed training curriculum that maximize the coaching quality of managers, service and selling capability of associates and supported a diverse and inclusive environment. *Wrote selling and coaching materials, spearheaded training sessions and conducted “train the trainer” program for 11 regions. *Collaborated with senior management on training initiative to enhance talent.*Through HR analytics used metrics to assist in decision making, to assess training and to identify training opportunities and successes.*Ensured new hire training is implemented and ensured consistency in the execution of the Macy’s Inc, curriculum for 35,000 associates by conducting training (webinar & store visits) with HR executives for 216 locations. *Researched, designed, developed and implemented training, such as Fine Jewelry Guide resulting in sales of +5.8% over the previous year.*Orchestrated and facilitated training for eight regional training coordinators; interviewed, coached, counseled and managed them for a year when the Director position was open, resulting in two promotions. *Monitored training compliance by utilizing high level business partnerships which increased associate compliance levels to their highest numbers in recent history.*Conducted orientation for new executives with a focus on retention, inclusion and creating a highly engaged team.

Greater New York City Area

*Responsible for overseeing the company service and selling initiatives by providing leadership and guidance to the store. *Partnered with store leadership to understand the talent and measure readiness and potential.*Conducted second interviews, exit interviews, monitored turnover and recommended actions to improve retention.*Provided a positive and inclusive environment by coordinating and driving store recognition programs, facilitating two way communication and champion selling and service behavior coaching. Resulting in the most improved store in the region and number two ranking in the company.*Collaborated with store team to develop strategies to promote engagement and a culture of service and selling. *Coached sales managers on schedule analysis to ensure adequate coverage to drive sales. *As the manager in charge of credit applications drove the store to +6.9% vs. plan by setting clear goals with the management team, coaching, counseling, following up and celebrate results.*Solicited and shared customer feedback and provided consistent follow up on customer inquiries. *Responsible for recruiting, interviewing and coaching employees to ensure consistent high standards in selling, merchandising and customer service.

Greater New York City Area

*Directed the overnight merchandise support function for a $110 million dollar store. *Drove the business through strategic placement of merchandise receipts, timely processing of markdowns, signing, promotion execution, hiring and training of direct reports and ensuring all shortage policies and procedures were followed.*Managed all aspects of HR ranging from recruitment, interviewing, training, coaching, counseling, compliance, executing annual reviews and handling of employee relations concerns, resulting in 4th Quarter sales +1.5% to plan.*Capitalized on business opportunities in the Men’s division, by developing strategies and challenging recovery standards which resulted in +4.2 % to plan and +5.7% vs. the prior year.

Greater New York City Area

*Guided the success of $2M - $4M young men’s, juniors and better sports wear business by hiring, training, leading and motivating the selling team, developing and managing the service environment and presenting an organized shopping environment for customers.*Succeeded in developing the juniors business +20% by driving fashion and key item, execution of promotions, utilizing reports and coaching my team on product knowledge and salesmanship.*Hired, trained, motivated and coached direct reports to drive results, which resulted in being #1 in exceeding sales vs. plan for two consecutive years in our region.

*Supervised the operations of 30 diverse student organizations; managed budgets and negotiated event contracts.*Collaborated with leadership to develop, promote and managed initiatives that reflected the college’s values and mission.*Partnered with community groups to plan events and provided resources in support of inclusivity for a student body from 150+ countries.

Phr Certificate

Master’S Degree, Human Resources Management, 3.96

Certificate In Employee Relations Law

Certificate, Human Resource Generalist