Received promotion in February 2007 through performanceOversee Front Desk, Housekeeping & maintenanceSetup customer service training for all employees based on Interstates policies and requirementsAssisted in the hiring and approving all new hires including managersSetup employee and security keys using OnitySchedules for Managers, Fire safety Directors and MOD weekendsOrdering and approving supplies based on budgetForecasting and setting rates accordingly with General Manager & Director of SalesSetup incentive program for front desk associatesSetup wall of fame which indicated employees praised through our Guest surveys along with Trip AdvisorMaintain a positive outlook and served as a Liaison between Management and DelegatesImplemented Housekeeping service cards in guest rooms for employee recognitionImplemented microwave popcorn at the desk giveaway for arriving guestsImplemented candy of the month and music in the lobby for all hotel guests providing a happy environmentSetup and approved new vendors with the intention of saving moneySetup a new business center in the lounge area of the lobbyMaintained inventory for 3rd party websites such as Bookings.com, Priceline, Hotels/ExpediaCertified Fire Safety DirectorTask force month of March 2008 Phoenix Airport HiltonWingate by Wyndham

Oversee Front desk and set procedures Arranged scheduling and payroll weekly for Front Desk associatesOrder monthly supplies through Interstate approved vendorsAssisted General Manager in Union Delegates meetings as well as disciplinary actionsRearranged and organized desk with proper procedures such as setting up logbooks for daily communication, wakeup calls, Wyndham reward points, keys etc..Assisted WinPM techs in resolving software issuesPrepared and initiated VIP amenitiesCertified as a Fire Safety Director FSDAssisted in maintaining high ADR's through retaining loyal guests and exceeding guest needs

Oversee Front Office, Bellman, Café, Engineering, Housekeeping DepartmentsArranged and scheduled room renovations along with General ManagerOrdering of food and bakery goods for Café breakfasts weeklyOrdering of Front Office supplies using QuickbooksPrepare scheduling and payroll using NovatimeCreated revenue for hotel by implementing Front Office procedures Coach, train, counsel and discipline staff according to management and union guidelines Took initial part in setting up an upgrade of PMS systemInitiated contact with HIS (Jaguar) techs concerning hotel software and daily functionsArranged passwords, usernames, posting definitions, room counts etc.Setting up Vingcard keys to all departments and employeesPrepared and initiated VIP amenitiesEssential in working with Human Resources on a training program for customer serviceCreated Management Trainee program for upcoming managersImplement selling strategies for sell out nightsUtilized hotel website to identify and solicit new customer base.Handled guest issues and involved in customer satisfaction by reviewing comment cardsInvolved in raising yearly, monthly and daily ADR for revenueHelp raise ADR for 2006 Certified as a Fire Safety Director FSD

Ensure smooth and efficient operation of the Front Office department.Played key role in repositioning hotel from independent Barbizon to upscale brand Melrose Hotel.Supervise guest service agents, bellmen/doormen staff and concierge staff.Coach, train, counsel and discipline staff according to management and union guidelines.Prepare daily VIP reports and arranged for VIP amenities.Prepare schedules and payroll. Utilize e-time for payroll processing.Update availability for day and day after to ensure optimum revenue maximization.Cut overtime costs from sick calls by 97%.Rotate as manager on duty on weekends.Translated and co-delivered diversity training program to Spanish speaking employees.Increased up sell through implementing an incentive program for the front desk.Utilized hotel website to identify and solicit new customer base.Developed 'Sign and Dine' program with local restaurants, enhancing awareness of hotel.Upgraded property systems including Fidelio PMS.Attained 99% year ending March 2005 for "Intent to Return" on customer opinion survey.

Purchase Show tickets, Restaurant & Transportation reservationsAssisted FOM with daily functions.Ensured credit for guests was updated.Set up VIP amenities and executed deliveries.Set up group arrivals and packages.Assisted front desk agents in resolving guest issues.Covered two overnight shifts and performed night audit.Received 2003 Leadership Role Award.Revamped check in and cash procedures.Trained new employees and interns in standard operating procedures.Assisted with implementation of Fidelio software.

Handled check in/out of guests.Handled guest complaints.Trained new employees in the hotel operating procedures.

Maintain NYC Hotel Accounts for Double Decker Bus Tours

First experience in Hospitality at Eastgate Towers, Dumont Plaza & Benjamin Hotels