Elvis O. Igbins, Msc, B.Sc, Mcse, Hnd Email & Phone Number

Sidcup, GB

Dartford, England, United Kingdom

• Active Directory User Management: Designing and implementing work environment using Active Directory to manage user accounts and permissions. Troubleshooting and resolving account issues.
• Office 365 User Management: Implementing Office 365 environment to manage user accounts and permissions. Thereby troubleshooting and resolving issues relating to email, calendar, and office 365 accounts.
• Windows 10\11 Deployment: Implemented a Windows 10/11 deployment using WDS management console.
• Technical Documentation: Creating technical documentation for various projects assigned by the IT Administrator.
• Troubleshooting: Conducting troubleshooting, including identifying and resolving issues relating to networking, operating systems, and applications.
• Maintaining procedures and reports that provide technical support to the Administrator

Oshodi/Isolo, Lagos State, Nigeria

• Directs and coordinates various facets of smart energy meter installation projects from inception to completion and delivery within specified budget and time.
• Provided technical leadership for complex projects and supervised meter installation activities to ensure compliance with health and safety reliability standards.
• Maintain procedures and provide regular reports to the head of the installation and the stakeholders.
• Work with the Project Manager to develop design schedules and budgets for electrical engineering activities.
• Provided support to the Project Manager to control design and construction packages, quality, cost, and progress in accordance with approved project requirements, budget, and schedule.
• Provided weekly and monthly report progress to Stakeholders and relevant Managers, providing them with potential issues in a proactive manner.

Benin City, Edo, Nigeria

• Customer Assistance: Respond to customer inquiries regarding meter installations, readings, or billing concerns via phone, email, or in-person.
• Issue Resolution: Diagnose and resolve customer complaints, including billing discrepancies, meter faults, or service disruptions.
• Account Management: Assist customers in managing their accounts, including setting up new accounts, adjusting billing information, or updating meter details.
• Customer Education: Educate customers on meter functions, energy-saving tips, and the proper usage of energy or utility services.
• Service Coordination: Coordinate with technical teams to schedule meter installations, repairs, or upgrades for customers.
• Data Entry & Documentation: Maintain accurate records of customer interactions, service requests, and meter-related activities for future reference.

Network Management And Cloud Computing, Computer And Information Sciences And Support Services

Comptia A+ Certifications, Specialising In Troubleshooting Hardware And Software Issues, Comptia A+ Certifications

Bachelor'S Degree, Computer Science

Hnd, Electrical And Electronics Engineering, Exceptional

Curious and Positive, Improvisor and Energetic that never give up at getting things done at few try.