• Active Directory User Management: Designing and implementing work environment using Active Directory to manage user accounts and permissions. Troubleshooting and resolving account issues.• Office 365 User Management: Implementing Office 365 environment to manage user accounts and permissions. Thereby troubleshooting and resolving issues relating to email, calendar, and office 365 accounts.• Windows 10\11 Deployment: Implemented a Windows 10/11 deployment using WDS management console.• Technical Documentation: Creating technical documentation for various projects assigned by the IT Administrator. • Troubleshooting: Conducting troubleshooting, including identifying and resolving issues relating to networking, operating systems, and applications.• Maintaining procedures and reports that provide technical support to the Administrator

•• Directs and coordinates various facets of smart energy meter installation projects from inception to completion and delivery within specified budget and time.• Provided technical leadership for complex projects and supervised meter installation activities to ensure compliance with health and safety reliability standards.• Maintain procedures and provide regular reports to the head of the installation and the stakeholders.• Work with the Project Manager to develop design schedules and budgets for electrical engineering activities.• Provided support to the Project Manager to control design and construction packages, quality, cost, and progress in accordance with approved project requirements, budget, and schedule.• Provided weekly and monthly report progress to Stakeholders and relevant Managers, providing them with potential issues in a proactive manner.• Attend meetings with Clients and other stakeholders (e.g., design reviews, presentation of study results, etc.).

• Customer Assistance: Respond to customer inquiries regarding meter installations, readings, or billing concerns via phone, email, or in-person.• Issue Resolution: Diagnose and resolve customer complaints, including billing discrepancies, meter faults, or service disruptions.• Account Management: Assist customers in managing their accounts, including setting up new accounts, adjusting billing information, or updating meter details.• Customer Education: Educate customers on meter functions, energy-saving tips, and the proper usage of energy or utility services.• Service Coordination: Coordinate with technical teams to schedule meter installations, repairs, or upgrades for customers.• Data Entry & Documentation: Maintain accurate records of customer interactions, service requests, and meter-related activities for future reference.• Billing Support: Work with billing teams to ensure accurate invoicing based on meter readings and customer usage.