- Develop scripts to facilitate data extraction from multiple sources and automate data loading processes.- Create comprehensive dashboards using Qlik Sense and Qlik View.- Utilize SQL to perform rigorous database validations.- Analyze client requirements to address specific problems or enhance current procedures, providing technical support to ensure optimal functionality and utilization.

- Provided technical support to students, ensuring immediate access to educational platforms.- Communicated effectively with students through multiple channels, including email and virtual platforms, to ensure high levels of satisfaction and offer personalized guidance towards achieving academic goals.- Planned and guided study sessions to help students meet their academic objectives.- Managed administrative procedures between students and the university.

- Recovered students who had dropped out of their studies, managed debts, and provided commercial advice on billing to both local and international students, using effective communication techniques across various channels.- Demonstrated skills in problem-solving and complaint management, maintaining a high level of customer satisfaction while working on debt recovery projects, achieving a 70% recovery rate of outstanding debt.

- Led the selection and training of the sales team, ensuring they were equipped with the necessary skills to effectively communicate with customers and partners.- Worked closely with other departments to identify areas for improvement in sales processes and systems, contributing to overall organizational efficiency and maintaining a high level of customer satisfaction.- Responsible for 20 people.

- Client prospecting and direct sales.- Drive the opening of new markets.- Telemarketing.- Customer service.

- Supervised the on-site assembly of steel structures for pipe racks and equipment.- Managed personnel, materials, and equipment.- Developed safe work procedures and conducted job hazard analyses.- Responsible for 40 people.

- Conducted structural modeling using SAP2000 and ETABS.- Oversaw personnel, materials, and equipment. Inspected, diagnosed, and provided technical recommendations for resolving existing failures in the civil infrastructure of manufacturing units.- Ensured quality assurance for various projects according to generated technical recommendations. Collaborated with field engineering and construction teams.

- Control and monitoring of daily activities carried out on-site.- Witness and validate compression tests of poured elements.- Ensure that documentation declared as part of the quality system is utilized in the project through continuous monitoring, aiming to guarantee the implementation of the quality plan.