Elvis Li Email & Phone Number

London, GB

London Area, United Kingdom

• Served as the first point of contact for energy inquiries, managing over 50 daily customer interactions via calls, emails, and online chat, including approximately 10 complaints per week
• Organized task timetables to guarantee completed on time and managed email communication. Aimed to respond to emails within 1 day, ultimately achieving over 90% success rate in first-contact resolution.
• Collaborated with various stakeholders, including rental agencies, landlords, and theOmbudsman, to ensure customer satisfaction and promptly resolve complaints. Consistently received positive feedback of over 80% each.
• Supported customer onboarding, assisting clients with navigating online accounts and billing processes.
• Provided accurate tariff quotations and solar panel pricing while following up on sales orders.
• Resolved billing issues, such as disputes and overcharges, and processed payments securely usingWorldpay and GoCardless.

Hong Kong SAR

• Explored business opportunities and achieved annual target goals.
• Executed customer On-boarding process and offer end-to-end project service
• Demonstrated proficiency in understanding customers’ future shipping plans and providing prompt advice with C-suite executives.
• Translated business needs into technical solutions, providing valuable insights to project managers. Conducted customers report to manager by using CRM platform, e.g., Salesforce.
• Managed 200 company accounts in a year. Sales performance: Executed supply chain solutions and monitored ongoing logistics projects with the delivery team, ensuring a 10% increase in delivery speed and a 10-20%.
• Developed structured account plans for each client, enabling targeted sales strategies that led to a 40% upsell in existing accounts and improved overall customer retention.

5/F, Citicorp Centre, 18 Whitfield Road, Causeway Bay

• Set profit goals with over 50 key direct selling supplement productaffiliates, targeting a 5% profit increase, and successfully drove a 10%growth in new customers and distributors each quarter.
• Highlighted affiliate success stories to inspire and promote growth withinthe NU SKIN career path.
• Provided market insights and strategic advice on beauty and supplementtrends to help affiliates capitalize on emerging opportunities.
• Skills: SQL Report, Sales Training, ReportWriting, Data Analysis

25/F, 909 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon, Hong Kong

- Resolving customers’ inquires on health care food products through phone calls and emails in company call center, mainly focusing on complaints, customer retention and refund issues.- Guiding members who are from Hong Kong and mainland China to use our company's online shop.- Generating report and analyzing data for tracking customer behaviors, such as.

- Maintaining good order at the station with over 1000 passengers per day.- Managing crisis that affect the safety of customers, e.g. customers pass out suddenly.

- Satisfying the needs of tourists, including issues relating to cultural conflict.- Guiding tourists to use facilities at the station

Bachelor'S Degree, Marketing Management

Responsive Web Design Certificate, Computer Software Engineering

Associate'S Degree, Event Management