-Provide the first line of IT support for employees at 68 facilities and 3 corporate offices, including emergency on-call support, and on-site and remote problem-solving of hardware, software, and network issues-Manage company-wide systems and resources, including coordinating distribution of software and service packs, organizing inventory of all IT resources, monitoring system performance, negotiating and purchasing equipment, conducting routine audits of systems and software, installing new hardware and software, and applying OS updates-Create and maintain an IT Knowledge base within SharePoint for company wide use.-Develop SharePoint for intercompany use, create company forms and workflows using InfoPath and Visual Studio, and manage SharePoint resources-Create training documents and provide new hire and ongoing training in all IT related areas.-Design, implement and maintain a multi-tier, fully redundant production network architecture-Establish and enforce user policies for network within Active Directory by maintaining user account information, monitoring network usage, implementing firewalls, and performing Active Directory audits-Ensure regulatory (SEC) compliance through extensive formal planning and documentation for all activities-Maintain network security policy, address server security issues, and apply appropriate security patches and upgrades.-Implement disaster recovery plan, including system tape backups

-Hired and trained employees, set up store, developed store protocol, and launched initial marketing for the opening of the first franchise in the southeastern United States-Worked directly with Indirect Sales Managers to establish quota expectations and implement continuous employee growth-Managed daily operations, including scheduling employees, handling escalated customer issues, employee reviews, nightly and weekly deposits, and production reports with all providers

-Provided off-site customer service for business clients and coordinated sales events for AT&T Wireless -Strongest in-store seller of AT&T Wireless products and services-Generated leads and performed account/funnel management activities