Elvis Obusoh Email & Phone Number
Who is Elvis Obusoh? Overview
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Elvis Obusoh is listed as Technical Support Engineer II at TeKnowledge, a company with 1989 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Elvis Obusoh.
Elvis Obusoh previously worked as Technical Support Engineer at Tek Experts and ICT Infrastructure Officer at Nigerian Navy Computer Training School. Elvis Obusoh holds Hnd, Computer Engineering from Yaba College Of Technology, Yaba, Lagos.
Email format at TeKnowledge
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About Elvis Obusoh
I am a strategic-minded and customer-oriented Technical Support Engineer with a background in computer networks and over 5 years of hands-on experience in IT infrastructure management. My knowledge extends to cloud computing infrastructure and technology, and I’ve successfully assisted mid-size to large public and private organizations—including the Nigerian Navy Computer Training Institute, HSSL Systems Integrator, Pernod Ricard Nigeria, and Tek Experts Nigeria—in reducing customer tickets by 15%, surpassing the company average. As a proactive and articulate troubleshooter, I excel at solving complex hardware and software network problems, providing escalation support, and resolving conflicts while maintaining empathy for customers. My skills include network automation, and I’m proficient in scripting with Python, Bash, and PowerShell. Colleagues recognize me as a strategist, an efficient team member, and a planner who effectively implements technology at various scales. I collaborate seamlessly with stakeholders across business and technical teams, drive process improvements, and deliver successful IT service management projects. My growing confidence and experience in Azure AD administration, M365 support services, and endpoint security position me as an innovative and accountable technical associate for new and existing complex business initiatives. Conducting weekly regression analysis to predict system failure rates, I enable proactive maintenance strategies and contribute to reducing downtime by 30% annually.
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Elvis Obusoh work experience
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Technical Support Engineer
Current- Work Experience:Technical Support Engineer | Tek-Experts Nigeria Limited | Dec 2022 - Present
- Leveraged data-driven insights from the Microsoft Dynamics 365 ERP and CRM system to identify 25+ high-potential clients, with potential bottlenecks and proactively suggest tailored Microsoft solutions, successfully.
- Teamed up with two cross-functional Compliance and Security support engineers to implement Advanced Threat Protection measures for 9+ NOAM client tenants, reducing phishing incidents by 25%. Conducted ongoing.
- Handled daily on-site and remote customer support for 25+ clients via Microsoft Dynamics Assist 365 CRM. Addressed critical system errors within SLAs, optimized workflows, conducted satisfaction assessments, and.
- Utilized machine learning algorithms monthly to analyze customer support ticket data, improving forecasting accuracy by 20% and optimizing resource allocation efficiently.
- Led the design and execution of a centralized identity and access management strategy, including detailed Multifactor Authentication protocols for 13 clients. Provided strategic guidance on Security Default.
Ict Infrastructure Officer
- Work Experience:IT Infrastructure Officer | Nigerian Navy Computer Training School | Apr 2023 - Nov 2023
- Diligently executed a comprehensive disaster recovery strategy successfully reducing data recovery times by 65% and ensuring smooth running of the computer training school and business continuity during multiple high.
- Collaborated with 2 network engineers support team to efficiently engineered a robust Microsoft Azure virtual machines and server infrastructure to enhance the computer training school network, applications and.
- Implemented efficiently a Nagios monitoring system and alert system that improved incident detection at 78% allowing for proactive issue resolution and improved system reliability.
- Assiduously optimized cloud services and resource utilization, achieving a cost savings of over 500, 000 thousand Naira, bi-annually on cloud expenditure through meticulous monitoring and right sizing of computer.
- Managed a team of 2 software developers and a security and compliance engineer to overhauling of the network infrastructure, resulting in a 98% reduction in vulnerability incidences and achieving achieving compliance.
It Support Engineer
Work Experience:IT Support Engineer | HSSL Systems Integrator Limited | May 2021 - Mar 2022Fostered an effective bi-weekly triage system for incoming support queries, reducing the average first response time of 4 hours to 2 hours with respect to the organization target. This improvement led to increased customer satisfaction and productivity, as well as a.
It Support Officer
Work Experience:IT Support Officer | Nigerian Navy Computer Training School | Jul 2019 - Apr 2021Maintained the computer training school Wi-Fi, LAN, and WAN network performance optimally, keeping operating systems, server software, applications up to date with the latest update and patches on routine, minimizing connectivity and bandwidth usage improving.
Technical Sales Officer
Work Experience: Technical Sales Officer | Microstallion Nigeria Limited | Feb 2015 - Dec 2016customer needs, executed targeted social media campaigns, and referral programs that achieved a 30% increase in leads, reducing the cost per acquisition by 15% and saving ₦1.2 million in marketing expenses in the Q3 of 2016. Implemented a customer feedback system.
Elvis Obusoh education
Hnd, Computer Engineering
Ordinary National Diploma, Computer Systems Networking And Telecommunications
Frequently asked questions about Elvis Obusoh
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What company does Elvis Obusoh work for?
Elvis Obusoh works for TeKnowledge.
What is Elvis Obusoh's role at TeKnowledge?
Elvis Obusoh is listed as Technical Support Engineer II at TeKnowledge.
Where is Elvis Obusoh based?
Elvis Obusoh is based in Lagos State, Nigeria, Nigeria while working with TeKnowledge.
What companies has Elvis Obusoh worked for?
Elvis Obusoh has worked for Teknowledge, Tek Experts, Nigerian Navy Computer Training School, Hssl Systems Integrator Limited, and Nigerian Navy Computer Training School, Apapa Lagos..
How can I contact Elvis Obusoh?
You can use AeroLeads to view verified contact signals for Elvis Obusoh at TeKnowledge, including work email, phone, and LinkedIn data when available.
What schools did Elvis Obusoh attend?
Elvis Obusoh holds Hnd, Computer Engineering from Yaba College Of Technology, Yaba, Lagos.
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