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Elvis Obusoh Email & Phone Number
Technical Support Engineer II
at
TeKnowledge
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Engineer II
Location
Lagos State, Nigeria, Nigeria
Company size
Who is Elvis Obusoh? Overview
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Quick answer
Elvis Obusoh is listed as Technical Support Engineer II at TeKnowledge, a company with 1989 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Elvis Obusoh.
Elvis Obusoh previously worked as Technical Support Engineer at Tek Experts and ICT Infrastructure Officer at Nigerian Navy Computer Training School. Elvis Obusoh holds Hnd, Computer Engineering from Yaba College Of Technology, Yaba, Lagos.
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TeKnowledge
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Profile bio
About Elvis Obusoh
I am a strategic-minded and customer-oriented Technical Support Engineer with a background in computer networks and over 5 years of hands-on experience in IT infrastructure management. My knowledge extends to cloud computing infrastructure and technology, and I’ve successfully assisted mid-size to large public and private organizations—including the Nigerian Navy Computer Training Institute, HSSL Systems Integrator, Pernod Ricard Nigeria, and Tek Experts Nigeria—in reducing customer tickets by 15%, surpassing the company average. As a proactive and articulate troubleshooter, I excel at solving complex hardware and software network problems, providing escalation support, and resolving conflicts while maintaining empathy for customers. My skills include network automation, and I’m proficient in scripting with Python, Bash, and PowerShell. Colleagues recognize me as a strategist, an efficient team member, and a planner who effectively implements technology at various scales. I collaborate seamlessly with stakeholders across business and technical teams, drive process improvements, and deliver successful IT service management projects. My growing confidence and experience in Azure AD administration, M365 support services, and endpoint security position me as an innovative and accountable technical associate for new and existing complex business initiatives. Conducting weekly regression analysis to predict system failure rates, I enable proactive maintenance strategies and contribute to reducing downtime by 30% annually.
Current workplace
Elvis Obusoh's current company
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Teknowledge
6 roles
Elvis Obusoh work experience
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Technical Support Engineer
Current- Work Experience:Technical Support Engineer | Tek-Experts Nigeria Limited | Dec 2022 - Present
- Leveraged data-driven insights from the Microsoft Dynamics 365 ERP and CRM system to identify 25+ high-potential clients, with potential bottlenecks and proactively suggest tailored Microsoft solutions, successfully.
- Teamed up with two cross-functional Compliance and Security support engineers to implement Advanced Threat Protection measures for 9+ NOAM client tenants, reducing phishing incidents by 25%. Conducted ongoing.
- Handled daily on-site and remote customer support for 25+ clients via Microsoft Dynamics Assist 365 CRM. Addressed critical system errors within SLAs, optimized workflows, conducted satisfaction assessments, and.
- Utilized machine learning algorithms monthly to analyze customer support ticket data, improving forecasting accuracy by 20% and optimizing resource allocation efficiently.
- Led the design and execution of a centralized identity and access management strategy, including detailed Multifactor Authentication protocols for 13 clients. Provided strategic guidance on Security Default.
Dec 2022 - Present
Ict Infrastructure Officer
Nigerian Navy Computer Training School
- Work Experience:IT Infrastructure Officer | Nigerian Navy Computer Training School | Apr 2023 - Nov 2023
- Diligently executed a comprehensive disaster recovery strategy successfully reducing data recovery times by 65% and ensuring smooth running of the computer training school and business continuity during multiple high.
- Collaborated with 2 network engineers support team to efficiently engineered a robust Microsoft Azure virtual machines and server infrastructure to enhance the computer training school network, applications and.
- Implemented efficiently a Nagios monitoring system and alert system that improved incident detection at 78% allowing for proactive issue resolution and improved system reliability.
- Assiduously optimized cloud services and resource utilization, achieving a cost savings of over 500, 000 thousand Naira, bi-annually on cloud expenditure through meticulous monitoring and right sizing of computer.
- Managed a team of 2 software developers and a security and compliance engineer to overhauling of the network infrastructure, resulting in a 98% reduction in vulnerability incidences and achieving achieving compliance.
Apr 2022 - Nov 2022
It Support Engineer
Hssl Systems Integrator Limited
Work Experience:IT Support Engineer | HSSL Systems Integrator Limited | May 2021 - Mar 2022Fostered an effective bi-weekly triage system for incoming support queries, reducing the average first response time of 4 hours to 2 hours with respect to the organization target. This improvement led to increased customer satisfaction and productivity, as well as a.
May 2021 - Mar 2022
It Support Officer
Nigerian Navy Computer Training School, Apapa Lagos.
Work Experience:IT Support Officer | Nigerian Navy Computer Training School | Jul 2019 - Apr 2021Maintained the computer training school Wi-Fi, LAN, and WAN network performance optimally, keeping operating systems, server software, applications up to date with the latest update and patches on routine, minimizing connectivity and bandwidth usage improving.
Dec 2019 - Apr 2021
Technical Sales Officer
Microstallion Nigeria Limited
Work Experience: Technical Sales Officer | Microstallion Nigeria Limited | Feb 2015 - Dec 2016customer needs, executed targeted social media campaigns, and referral programs that achieved a 30% increase in leads, reducing the cost per acquisition by 15% and saving ₦1.2 million in marketing expenses in the Q3 of 2016. Implemented a customer feedback system.
Feb 2015 - Dec 2016
2 education records
Elvis Obusoh education
Hnd, Computer Engineering
Ordinary National Diploma, Computer Systems Networking And Telecommunications
Dalewares Institute Of Technology
FAQ
Frequently asked questions about Elvis Obusoh
Quick answers generated from the profile data available on this page.
What company does Elvis Obusoh work for?
Elvis Obusoh works for TeKnowledge.
What is Elvis Obusoh's role at TeKnowledge?
Elvis Obusoh is listed as Technical Support Engineer II at TeKnowledge.
Where is Elvis Obusoh based?
Elvis Obusoh is based in Lagos State, Nigeria, Nigeria while working with TeKnowledge.
What companies has Elvis Obusoh worked for?
Elvis Obusoh has worked for Teknowledge, Tek Experts, Nigerian Navy Computer Training School, Hssl Systems Integrator Limited, and Nigerian Navy Computer Training School, Apapa Lagos..
How can I contact Elvis Obusoh?
You can use AeroLeads to view verified contact signals for Elvis Obusoh at TeKnowledge, including work email, phone, and LinkedIn data when available.
What schools did Elvis Obusoh attend?
Elvis Obusoh holds Hnd, Computer Engineering from Yaba College Of Technology, Yaba, Lagos.
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