+ Co-manages an Enterprise CRM with 1MM+ records, 70+ app integrations, and 300+ users.+ Technical lead for a successful B2C-channel implementation, involving custom objects, Product+CRM API integrations, and implementing Gainsight, HubSpot Service/Operations Hub, RingLead, Insycle, and Rocketlane.+ Advanced Revenue Operations from Startup to Enterprise level by improving (1) People, through internal ad hoc training; (2) Processes, by closing business gaps with custom-coded solutions in Java, JavaScript, Bash/Shell Scripting, and detailed technical documentation; (3) Tools, by eliminating 25% of unused apps and increasing adoption of remaining tools; and (4) Data, by automating data management, fixing 150K+ data issues, and removing 20K+ duplicates.

+ Fixed 9M+ data issues through CRM data management consulting services across HubSpot, Salesforce, and NetSuite, and their integrations by addressing duplicates, formatting inconsistencies, enriching missing data, and removing bad data with Insycle, advanced Excel formulas, JavaScript, Bash/Shell Scripting, and RegEx.+ Resolve cross-platform integration and duplication challenges involving Gainsight, Shopify, Amazon, RingCentral, CallRail, and Facebook Messenger.

+ 500+ on-demand product training sessions on a Data Management SaaS, proving education, support, and delivering a complete solution to prospects' top priority during the session, or follow-up until a final solution is found.+ Helped existing and prospective customers learn how to achieve their goals with the product, by addressing their business and technical doubts and use-cases.+ Provided on-demand training and support, and deliver a complete solution to their top priority during the session, or follow-up until a final solution is found.+ Carefully listened to what customers share in sessions and surveys, to propagate any pain or need internally and address them as a whole and unique collaborative solution.+ Outreached to customers and provide tailored insights and best practices, based on their pre-stated preferences and consensually shared metadata.

+ Cleared 76,000+ data issues and removed 14,000 bad records from HubSpot within 6 weeks using Insycle.+ Raised HubSpot adoption with 500+ implementations, including forms, workflows, reports, and custom fields.

+ Collaborated on an agile team responsible for the SDLC of an e-commerce solution developed with Community Cloud, working on bi-weekly Scrum sprints from writing user stories to UAT and post-implementation validation.+ Troubleshot user/system incidents and abnormalities within Sales Cloud, SAP, and their integration, by debugging and running tests with Postman/Swagger.

+ Saved over 200 hrs/month of the workforce by delivering four automation projects in registration processes with over 20 professionals involved.+ Gathered user requirements and elaborated functional specifications.+ Managed small projects and communication among stakeholders.+ Delivered reports and consolidated a knowledge base from scratch.

+ Developed, maintained, and ran automated tests in VB Script in the UFT tool, being part of the last tier to test new versions of the system before releases.+ Collaborated on a team of five who ran over two thousand regression monthly tests within a 7-day period, documenting and reporting bugs.

+ Supported 80+ enterprise clients with Tier 1 assistance and onboarding sessions as part of a 24/7 maintenance service, leveraging tools like NewRelic, Grafana, and SAP BI/BW for system monitoring.+ Proactively revived and enhanced an unmanaged Java desktop app for incident monitoring and escalation.

+ Achieved a 30% reduction in response time by mapping and resolving data issues over 10,000 CRM contacts.+ Provided ITIL-compliant bilingual (English/Portuguese) technical support for enterprise clients in a 24/7 service.

+ Renewed customer confidence and systems' stability and performance by reducing a cumulative product backlog from 500+ to 30 tickets/mth + 0 bugs.+ Maintained HR and Social Security products in AcuBench Cobol and C# 2012.+ Delivered a new access control module in a Social Action management product, which better protected confidential data, and brought praises for the product.