Elvis Rosa Email & Phone Number

Newburgh, NY, US

Orlando, Florida, US

+ Co-manages an Enterprise CRM with 1MM+ records, 70+ app integrations, and 300+ users.+ Technical lead for a successful B2C-channel implementation, involving custom objects, Product+CRM API integrations, and implementing Gainsight, HubSpot Service/Operations Hub, RingLead, Insycle, and Rocketlane.+ Advanced Revenue Operations from Startup to Enterprise.

Orlando, Florida, US

Carrasco, Montevideo, UY

+ Fixed 9M+ data issues through CRM data management consulting services across HubSpot, Salesforce, and NetSuite, and their integrations by addressing duplicates, formatting inconsistencies, enriching missing data, and removing bad data with Insycle, advanced Excel formulas, JavaScript, Bash/Shell Scripting, and RegEx.+ Resolve cross-platform integration.

New York, NY, US

+ 500+ on-demand product training sessions on a Data Management SaaS, proving education, support, and delivering a complete solution to prospects' top priority during the session, or follow-up until a final solution is found.+ Helped existing and prospective customers learn how to achieve their goals with the product, by addressing their business and.

Northport, New York, US

+ Cleared 76,000+ data issues and removed 14,000 bad records from HubSpot within 6 weeks using Insycle.+ Raised HubSpot adoption with 500+ implementations, including forms, workflows, reports, and custom fields.

São Paulo, SP, BR

+ Collaborated on an agile team responsible for the SDLC of an e-commerce solution developed with Community Cloud, working on bi-weekly Scrum sprints from writing user stories to UAT and post-implementation validation.+ Troubleshot user/system incidents and abnormalities within Sales Cloud, SAP, and their integration, by debugging and running tests with.

São Paulo, SP, BR

+ Saved over 200 hrs/month of the workforce by delivering four automation projects in registration processes with over 20 professionals involved.+ Gathered user requirements and elaborated functional specifications.+ Managed small projects and communication among stakeholders.+ Delivered reports and consolidated a knowledge base from scratch.

São Paulo, SP, BR

+ Developed, maintained, and ran automated tests in VB Script in the UFT tool, being part of the last tier to test new versions of the system before releases.+ Collaborated on a team of five who ran over two thousand regression monthly tests within a 7-day period, documenting and reporting bugs.

Bielefeld, DE

+ Supported 80+ enterprise clients with Tier 1 assistance and onboarding sessions as part of a 24/7 maintenance service, leveraging tools like NewRelic, Grafana, and SAP BI/BW for system monitoring.+ Proactively revived and enhanced an unmanaged Java desktop app for incident monitoring and escalation.

São Paulo, São Paulo, BR

Rio De Janeiro, RJ, BR

Brasilia, DF, BR

95877 Bezons, FR

+ Achieved a 30% reduction in response time by mapping and resolving data issues over 10,000 CRM contacts.+ Provided ITIL-compliant bilingual (English/Portuguese) technical support for enterprise clients in a 24/7 service.

Londrina, Paraná, BR

Londrina, Paraná, BR

+ Renewed customer confidence and systems' stability and performance by reducing a cumulative product backlog from 500+ to 30 tickets/mth + 0 bugs.+ Maintained HR and Social Security products in AcuBench Cobol and C# 2012.+ Delivered a new access control module in a Social Action management product, which better protected confidential data, and brought.

Londrina, Paraná, BR

Londrina, PR, BR

Computer Information Systems, Bachelor Of Technology - Btech, Computer Technology/Computer Systems Technology

Non-Degree Internacional Student, Computer Information Systems

Bachelor Of Science - Bs (Incomplete), Computer Information Systems

Associate'S Degree, Administrative Assistant And Secretarial Science, General

Professional Development

Profesional Development

Education record