● Drives sales through engagement of customers, suggestive selling, and sharing product knowledge● Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance● Provided training to peers and offered different methods such as job-shadowing opportunities to ensure new members were clear on their responsibilities and felt confident in their new roles ● Serve as a product expert for footwear and apparel, conduct research to maintain knowledge of product trends, and exceed sales goals by 20%-30% each month

● Handled a fast-paced environment calmly, answering over 100 phone calls per day while meeting organizational standards and quotas● Trained and mentored new employees on customer relationship management, suggestive selling, and in-depth product knowledge, which resulted in individuals being promoted to higher positions● Assisted in managing daily operations of a restaurant including opening and closing operations, inventory management, new employee training, and customer service

Drove sales through engaging customer interactions and product knowledge.Managed client relationships through the entire sales cycle, ensuring satisfaction

• Assist customers by providing information and resolving their complaints.• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.• Calculate total payments received during a time period, and reconcile this with total sales.• Receive payment by cash, check, credit cards, vouchers, or automatic debits.