Elvys Capon Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

- Lead a team of highly technical support engineers to provide and facilitate solutions for customers- Ensure the best customer experience and satisfaction- Interview, hire, and train employees- Analyze employee and customer metrics on a daily, weekly, and quarterly basis- Develop scalable processes with a supportive leadership team to innovate internal and customer-facing processes- Work with Product Management and Development teams to resolve technicalproduct issues- Administer helpdesk environment and processes for all teams and business units

Miami, Florida, United States

Miami, Florida, United States

· Diagnosing Technical issues and providing a relevant Action Plan to Clients, so that we can provide an outstanding Technical Support and Excellent customer service· Researched issues on various computer systems such as Windows, Linux, Mac, and database management to resolve and answer inquiries.· Demonstrated professionalism and courtesy with customers at all times.· Review ticket queue, respond as necessary based on SLAs, and assign to appropriate team members via Zendesk and Jira.· Documented and escalated cases to higher levels of support according to internal procedures. · Managed customers’ expectations and experience to a high degree of customer satisfaction.

Miami, Florida, United States

• Project Coordinator for Commercial projects including One Paraiso, Grand Paraiso, The Rise, Silver Greek, The City Center, and much more.• Project walk-thru and assessments to ensure all needs were met.• Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities and demonstrates a thorough understanding of the prime contract checklist and organizational structure.• Negotiate, analyze, and prepare order agreements, subcontracts, and cost control budgets.• Ordering of containers from Brazil, India, Turkey, Malaysia, and China.• Keeping a constant conversion with oversea manufacturers of Granite, Marble, and Quartz slabs to ensure containers will be delivered in time.

Miami, Florida, United States

· Working with the District Manager to improve operations, sales, and profitability.· Kept records of customer interactions and actions taken, including – transactions, comments, inquiries, and complaints.· Supplied customers with written responses and information and followed up on customer communications.· Communicated directly with customers by phone, electronically, or face to face.· Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision.· Investigated and resolved service issues and/or product problems.

Miami, Florida, United States

Miami, Florida, United States

· Working with the General Manager to improve operations, sales, and profitability.· Hire, train, and coordinate a staff of 25.· Provided customers with technical support using maintenance procedures created with company products.· Trained and coached team members to deliver a high standard of customer service.· Managed and supervised a team of customer services representatives.· Met with other team managers to discuss possible improvements in customer service and the company’s products.