Elvys Capon work email
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Elvys Capon personal email
A successful leader who is involved in providing assistance to customers in diagnosing and troubleshooting software issues. Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships with clients and other support & development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and clients through a positive, well-organized, and structured work ethic. My expertise includes but is not limited to resolving software issues, configuring systems, helping in installing applications and problems, tracking issues through computer software, escalating unresolved issues, and ensuring all issues are correctly logged.• Proficiency in maintenance, troubleshooting, and upgrading of applications.• Experience in documentation, technical support, and troubleshooting.• Able to work on multiple high-priority tasks simultaneously.• Extensive hands-on technical experience of the latest IT standards.• Possess excellent analytical, logical, and communication skills.• Adaptable and able to work effectively in a changing environment.• Using network monitoring and performance software to get to the root of a problem.
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Technical Account ManagerKaseya Oct 2024 - PresentMiami, Florida, United States
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Manager, Rmm SupportKaseya Sep 2022 - Oct 2024Miami, Florida, United States- Lead a team of highly technical support engineers to provide and facilitate solutions for customers- Ensure the best customer experience and satisfaction- Interview, hire, and train employees- Analyze employee and customer metrics on a daily, weekly, and quarterly basis- Develop scalable processes with a supportive leadership team to innovate internal and customer-facing processes- Work with Product Management and Development teams to resolve technicalproduct issues- Administer helpdesk environment and processes for all teams and business units
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Technical Support Engineer L2Kaseya Jul 2022 - Sep 2022Miami, Florida, United States
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Technical Support Expert L1Kaseya Dec 2021 - Jul 2022Miami, Florida, United States· Diagnosing Technical issues and providing a relevant Action Plan to Clients, so that we can provide an outstanding Technical Support and Excellent customer service· Researched issues on various computer systems such as Windows, Linux, Mac, and database management to resolve and answer inquiries.· Demonstrated professionalism and courtesy with customers at all times.· Review ticket queue, respond as necessary based on SLAs, and assign to appropriate team members via Zendesk and Jira.· Documented and escalated cases to higher levels of support according to internal procedures. · Managed customers’ expectations and experience to a high degree of customer satisfaction.
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Construction Project CoordinatorStone Tools Supplies, Inc. Mar 2018 - Dec 2021Miami, Florida, United States• Project Coordinator for Commercial projects including One Paraiso, Grand Paraiso, The Rise, Silver Greek, The City Center, and much more.• Project walk-thru and assessments to ensure all needs were met.• Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities and demonstrates a thorough understanding of the prime contract checklist and organizational structure.• Negotiate, analyze, and prepare order agreements, subcontracts, and cost control budgets.• Ordering of containers from Brazil, India, Turkey, Malaysia, and China.• Keeping a constant conversion with oversea manufacturers of Granite, Marble, and Quartz slabs to ensure containers will be delivered in time.
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Site ManagerExtra Space Storage Jul 2013 - Feb 2018Miami, Florida, United States· Working with the District Manager to improve operations, sales, and profitability.· Kept records of customer interactions and actions taken, including – transactions, comments, inquiries, and complaints.· Supplied customers with written responses and information and followed up on customer communications.· Communicated directly with customers by phone, electronically, or face to face.· Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision.· Investigated and resolved service issues and/or product problems. -
Assistant ManagerSkechers Jan 2013 - Jul 2013Miami, Florida, United States -
Assistant ManagerStaples Stores Jan 2006 - Dec 2012Miami, Florida, United States· Working with the General Manager to improve operations, sales, and profitability.· Hire, train, and coordinate a staff of 25.· Provided customers with technical support using maintenance procedures created with company products.· Trained and coached team members to deliver a high standard of customer service.· Managed and supervised a team of customer services representatives.· Met with other team managers to discuss possible improvements in customer service and the company’s products.
Elvys Capon Education Details
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Information Technology
Frequently Asked Questions about Elvys Capon
What company does Elvys Capon work for?
Elvys Capon works for Kaseya
What is Elvys Capon's role at the current company?
Elvys Capon's current role is Technical Account Manager.
What is Elvys Capon's email address?
Elvys Capon's email address is el****@****eya.com
What schools did Elvys Capon attend?
Elvys Capon attended Miami Dade College.
Who are Elvys Capon's colleagues?
Elvys Capon's colleagues are Sean Ibgui, Cristian Periche, Malene Benkjær, Zabeer Syed, Jacob Jones, Alexander Xavier Lemos, Jim Mangano.
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