• Installation, support and maintainance of server hardware and software infrastructures.• Email management and protection agains spam and viruses.• Setting up user accounts and access permissions.• Monitoring of network usage.• Providing solutions for IT problems to business and managements.• Providing training and technical support for IT users with different levels of knowledge andcompetence.• supervising staff such as help desk technicians.• Working effeciently with other departments and organisations, and collaborating with other IT staff members. Planning and implementation of up-to-date IT developments and undertaking project work.• Helping the personnel office to improve the data base - system.

• Completed the installation of a full mesh network to our Head Office and connected all our main sections: the store, the gate, the workshop and labors accommodation to a wireless network.• Managed the maintenance and installation of Phoenix accounting software link between the Accounts department, the store and the workshop. • Completed Server installation (Dell server + Microsoft server 2012) and an Internet connection via satellite and MikroTik router.• Managed installing Antivirus with updates.

• Selling the products and assist the customers in selecting the right products for them that serve their needs at the very best.• Providing solutions for individuals / companies in terms of quality, models and appropriate specifications for the performance of work of Desktop - Laptop computers , printers ,Scanners, Plotters ……… etc• Installing of wired networks and connect online point-to- point or point -to-multipoint wireless solutions based on the company Ubiquiti (Nanostation , Sector Air max, Lite, BeamAC,Nanobeam, Pwoerbeam, Rocketdish …. etc).• Providing installation and programming Mikrotik devices for distributing companies online services in particular the following brands of Mikrotik: RB750 GL, RB951, RB2011, RB1100, CCR1036-12G-4S.

- Developed training materials for A+ course and trained the IT Students- Trained IT staff on hardware maintenance and repairing faults- Trained IT staff to develop work mechanism follow up to link all the departments with the university main system for quick repairing and periodic maintenance- Regular inventory of all the computers and its accessories from printers, Scanners, cameras and a laptop for all University facilities- Developed the File System for IT department and trained the Archives team on the usage of the system - Supervised and prepared the admission applications and setting placement tests for the new hires in the IT department and the Computer college

• Creates and teaches courses on information systems, computing and technology. • Works with more technical staff such as web developers and programmers. • Writes appropriate documentation and course notes for all courses offered. • Produces training materials and teaches the system’s end users how to use the software.