Part Coordinator
CurrentSelf- motivated and must have initiative to complete tasks with little or no directionStrong communication skills, both written and verbalStrong organizational skills and attention to detail and ability to work in a fast paced environmentComputer skills with proficiency in Microsoft OfficeProven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer’s job accurately and on Position Purpose:The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.Key Responsibilities:35% Customer Experience – Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues25% Job Process Support – Communicates and coordinates with internal and external branch partners throughout the organization including the Branch supp. Direct Manager/Direct Reports:This position reports to the District Installation ManagerThis position has 0 Direct Reports