Ely S. Email & Phone Number

Dublin, Ireland

• Coordinated project teams and provided support across four workstreams, overseeing issues, risks, and prioritisation, while driving the change management agenda in alignment with portfolio objectives.
• Drove project progression reviews, collaborated with project management personnel, and ensured effective communication and alignment with the portfolio's agreed benefit.
• Provided expert guidance to less experienced staff, resolving complex escalated issues, affirming effective escalation of problems, and promoting best practices for process and technology adoption.
• Managed relationships and activities with IT operations vendors, guaranteeing that technological opportunities supported priority business needs and aligned with organisational objectives.
• Reported to the CIO and partnered with the wider IT team to support day-to-day functions, coordinated updates to the IT Risk Register
• Supported the implementation of the IT strategy across the IT team and organisation, ensuring that IT security remains up-to-date and aligned with comprehensive, well-implemented protection standards.Accomplishments:

Dublin

• Core Responsibilities:
• Executed Facebook’s Data Eradication (ERAD) program across the EU, orchestrating weekly sync meetings to address issues and enhance operational awareness and issue resolution.
• Evaluated operational pain points and opportunities for business practice improvements, prioritising resources to optimise impact and address critical areas.
• Ensured compliance with GDPR by overseeing the handling and processing user data hardware in Facebook’s data centres while conducting audits across EU PoP locations and reporting issues.
• Collaborated with Data Centre and PoP teams to assess and revise procedures, guaranteeing amendments aligned with operational needs and program objectives.
• Coordinated PoP asset disposal and reclaim requests from cross-functional teams, working with vendors to ensure efficient pickups.

Ireland

• Core Responsibilities:
• Administered coordination between business units to ensure proper resourcing and execution of customer projects, while managing a global team of engineers to support and finance new and ongoing initiatives.
• Defined, implemented, and oversaw IT Operations policies and procedures, confirming alignment with industry best practices while driving continuous improvement in all operational aspects.
• Reviewed and supervised IT operations documentation, including MOPS and user guides, to maintain high standards of quality, consistency, and accuracy across all operational materials.
• Directed technological research by studying organisational goals, strategies, practices, and user projects, applying findings to drive improvements and align IT operations with business objectives.
• Supervised global vendor relationships, including renewals, contracting, asset management, and support, while providing operational updates to senior management through incident reports and RCA.Accomplishments:

Dublin, Ireland

• Core Responsibilities:
• Acted as the primary contact for managing client relationships, delivering comprehensive training, support, mentoring, and troubleshooting to ensure high client satisfaction and effective IT solutions.
• Led business development by analysing prospective clients' business models, assessing IT needs, and designing tailored, cost-effective, and sustainable solutions to meet specific requirements and goals.Accomplishments:
• Heightened company visibility and generated new business opportunities by representing the company at city-wide networking events, presenting services, policies, and products to potential clients.
• Gained long-term growth and efficiency for small businesses by designing and implementing IT solutions.

London, United Kingdom

• Strategic Planning and Execution: Responsible for IT strategy, architecture, research & development, management, support and all related IT functions including security, disaster recovery and vendor management for one.
• Stakeholder Management: Worked in partnership with Management to define and implement high performance, cost effective technology solutions ensuring that company assets were maintained responsibly and that evolving.
• Training: Trained and supported client IT teams, providing installation guidelines and troubleshooting services for external users of internal content management system.
• Team leadership: Recruited, trained and managed contingent workers hired to provide additional support and work on IT initiatives during busy periods.

London, United Kingdom

• Project Management: Project lead on an institute wide desktop upgrade project over multiple locations lasting ten months
• Project Execution: Responsible for developing sound deployment plan for upgrading Macintosh (OS9.x to OSX) and PC (Win9x to Win XP) machines of faculty and staff and common standards including pre and post deployment.
• Asset management: Responsible for all asset management, data backup, ordering and delivery of new hardware

Bachelor Of Arts (B.A.), Modern Literary Studies

Itil Foundation Certificate In It Service Management

Project Management Essentials

Essential Skills Of Management