Customer Support: Provide comprehensive support for Avidxchange programs, addressing customer inquiries and resolving issues effectively.Problem Solving: Tackle complex problems where internal information and resources may be limited, utilizing critical thinking and resourcefulness.Team Collaboration: Work collaboratively with team members to identify and resolve customer issues, ensuring efficient and effective solutions.Ticketing System Management: Utilize Salesforce for managing and tracking support tickets, ensuring timely and accurate resolution of customer issues.

Provided comprehensive help desk support to users though a ticketing system like Zendesk, and through phone calls.Managed and maintained Windows and Linux servers, including the domain controller and file servers.Managed new and current users through Active DirectoryDeployment of Mobile devices though Mobile Device Management, through Verizon and Mosyle.Configure windows laptops, desktops, servers to company standardsManaging users office 365 accounts with Office 365 admin.Built networks from scratch, involving running cables and configuring Cisco products such as Meraki.Troubleshooting issues involving help desk tickets, network infrastructures, and day to day task.Collaborated with the IT director in team management.Managing virtual environments using technologies like VMwareProviding training and support to end-users and other IT staff.