Elyasuddin M. Email & Phone Number

Dubai, United Arab Emirates

As a System and Network Administrator, I led the design, implementation, and management of comprehensive IT solutions to support the Hospital facility's operational needs. Key responsibilities included:• Infrastructure Management: Designed, installed, and maintained internal computer systems and networks, configuring servers and SAN while ensuring high availability and performance.• Security Management: Implemented and managed security protocols, including firewalls and antivirus… Show more As a System and Network Administrator, I led the design, implementation, and management of comprehensive IT solutions to support the Hospital facility's operational needs. Key responsibilities included:• Infrastructure Management: Designed, installed, and maintained internal computer systems and networks, configuring servers and SAN while ensuring high availability and performance.• Security Management: Implemented and managed security protocols, including firewalls and antivirus software, to protect sensitive data and ensure compliance with regulatory standards.• Office 365 Administration: Managed the Office 365 environment, overseeing user accounts, licensing, security settings, and the integration of services like Exchange Online and SharePoint.• Migration Projects: Led the successful migration from Microsoft Exchange 2013 to Office 365, ensuring seamless integration and minimal disruption to users while managing hybrid configurations.• Data Integrity and Compliance: Developed and enforced data loss prevention policies and conducted regular audits to monitor compliance with organizational policies and industry standards.• Training and Support: Provided training and support for users on system functionalities, enhancing their ability to utilize IT resources effectively and efficiently.• Technical Collaboration: Collaborated with cross-functional teams and vendors to implement new technologies, troubleshoot issues, and optimize network performance for enhanced operational effectiveness.• Installing and supporting an organization's local area network (LANs/WANs), internet systems & Network Modeling and Planning.• Monitor, maintain, and test internet performance and ensure network availability for all users. Show less

Dubai, United Arab Emirates

As an Assistant System Administrator, I supported the management and maintenance of the IT infrastructure to ensure efficient operations within the Canadian Specialist Hospital environment. Key responsibilities included:• System Maintenance: Assisted in the installation, configuration, and management of servers, networks, and other IT systems, ensuring optimal performance in a multi-protocol environment.• Monitoring and Troubleshooting: Continuously monitored system performance and… Show more As an Assistant System Administrator, I supported the management and maintenance of the IT infrastructure to ensure efficient operations within the Canadian Specialist Hospital environment. Key responsibilities included:• System Maintenance: Assisted in the installation, configuration, and management of servers, networks, and other IT systems, ensuring optimal performance in a multi-protocol environment.• Monitoring and Troubleshooting: Continuously monitored system performance and diagnosed hardware, software, and network issues, facilitating timely resolutions to minimize downtime.• User Support: Provided technical support for users, resolving issues related to hardware, software, and network connectivity, while consulting with users to recommend system improvements.• Documentation: Documented engineering processes and maintained logs of system performance, contributing to streamlined workflows and proactive maintenance strategies.• Backup and Recovery: Assisted in implementing and managing data backup and disaster recovery solutions to safeguard organizational data.• Collaboration: Worked closely with IT teams to assess and recommend network hardware and software products, coordinating with vendors for troubleshooting and technical support. Show less

Dubai, United Arab Emirates

As an HRIS Specialist, I played a crucial role in managing and optimizing human resources information systems to enhance hospital efficiency and support HR operations. My key responsibilities included:• System Administration: Managed and maintained HRIS, ensuring data integrity and security while providing user support and training to HR staff on system functionalities.• Data Management: Conducted regular audits and updates to employee records, ensuring compliance with… Show more As an HRIS Specialist, I played a crucial role in managing and optimizing human resources information systems to enhance hospital efficiency and support HR operations. My key responsibilities included:• System Administration: Managed and maintained HRIS, ensuring data integrity and security while providing user support and training to HR staff on system functionalities.• Data Management: Conducted regular audits and updates to employee records, ensuring compliance with organizational policies and data accuracy.• Technical Support: Provided comprehensive troubleshooting for HR-related software issues, leveraging strong problem-solving skills to resolve user inquiries and enhance system usability.• Reporting and Analytics: Generated reports and analytics to support HR decision-making, including workforce planning and performance management metrics.• Integration of New Technologies: Collaborated with IT to integrate new HR technologies into existing systems, enhancing capabilities and improving the user experience.• Process Improvement: Developed and implemented strategies to streamline HR processes through automation and improved workflows, contributing to increased operational efficiency.• Documentation and Training: Created and maintained documentation for HRIS procedures and best practices, while facilitating training sessions for HR staff to optimize system utilization.• Collaboration: Worked closely with HR teams to align HRIS functionalities with organizational goals and ensure that system enhancements met user needs. Show less

Dubai, United Arab Emirates

As a Technical Support Officer, I provided critical support to ensure the smooth operation of IT systems and user satisfaction. My key responsibilities included:• Comprehensive Troubleshooting: Diagnosed and resolved hardware and software issues across a variety of devices, including computers, networks, printers, and other IT equipment, ensuring minimal disruption to operations.• User Support and Training: Delivered expert support to users, offering training and guidance to enhance… Show more As a Technical Support Officer, I provided critical support to ensure the smooth operation of IT systems and user satisfaction. My key responsibilities included:• Comprehensive Troubleshooting: Diagnosed and resolved hardware and software issues across a variety of devices, including computers, networks, printers, and other IT equipment, ensuring minimal disruption to operations.• User Support and Training: Delivered expert support to users, offering training and guidance to enhance their proficiency with technology and ensure effective utilization of IT resources.• System Maintenance: Conducted regular hardware testing and system updates, integrating new technologies into existing infrastructures to improve performance and user experience.• Incident Management: Developed and maintained logs of technical issues, identifying trends to inform proactive solutions and contributing to a knowledge database for efficient support delivery.• Collaboration with External Support: Coordinated with external technical resources when complex issues arose, ensuring timely and effective problem resolution.• Business Continuity: Managed daily backups of critical software and proactively ordered replacement hardware to mitigate downtime and enhance operational resilience.Through my proactive approach and commitment to excellence, I significantly contributed to optimizing IT service delivery and user satisfaction within the Hospital. Show less

Dubai Uae

• Conducted hardware testing using advanced tools to ensure peak system performance and reliability.• Integrated cutting-edge technology into existing systems, significantly enhancing user experience and capabilities.• Developed strategic plans for identifying and isolating hardware defects, enabling swift and effective resolution.• Delivered timely IT solutions while adhering to best practices and maintaining budgetary constraints.• Designed and implemented support… Show more • Conducted hardware testing using advanced tools to ensure peak system performance and reliability.• Integrated cutting-edge technology into existing systems, significantly enhancing user experience and capabilities.• Developed strategic plans for identifying and isolating hardware defects, enabling swift and effective resolution.• Delivered timely IT solutions while adhering to best practices and maintaining budgetary constraints.• Designed and implemented support peripherals tailored to organizational needs, improving workflow efficiency.• Proactively managed hardware inventory, placing orders for replacements and maintaining daily software backups to ensure business continuity.• Troubleshot a range of devices, including computers, networks, and printers, ensuring prompt resolution of user issues.• Provided expert support and training to users, empowering them to leverage technology effectively.• Maintained detailed logs of issues to identify trends and contributed to a knowledge database for streamlined support processes.• Coordinated with external technical support when necessary, ensuring complex problems were resolved efficiently. Show less