Ely Lenik Email & Phone Number

New York, NY, US

Seattle, Washington, US

- Established a user value framework to align the product roadmap with mission objectives.- Designed and implemented bug and feature/enhancement processes, fostering collaboration between engineering, product, and business teams.- Conducted user and product research sessions to document clear user needs and value propositions.- Developed and managed the.

- Define and articulate the company's vision, mission, and long-term strategy.- Provide clear direction and inspire the team to achieve ambitious goals.- Drive the development and enhancement of our mobile app, ensuring it meets the evolving needs of parents.- Utilize user feedback, market research, and industry trends to inform product decisions..

Huntersville, North Carolina, US

• Led a customer success team managing 500+ automotive repair and OEM accounts, achieving $5M ARR with a churn rate under 3%.
• Developed the “Shop Diagnostic” framework, increasing product adoption and customer value delivery.
• Managed the product analytics platform Pendo to provide usage insights for the Product team and led in-app communications to drive customer adoption.
• Improved the customer onboarding process, reducing time by 94% through streamlined processes and automation.
• Built and integrated dashboards and tools for CS teams, enhancing data quality, monitoring, and customer engagement measurement across the customer journey.

Chicago, Illinois, US

- Started the Customer Success organization and developed runbooks, business processes, metrics and materials from scratch.- Successfully managed Support, Customer Training and Education and Customer Success Management functions.- Developed streamlined customer on-boarding, deployment, implementation and integration processes.- Created and implemented.

New York, NY, US

• Senior Public Sector Program and Contracts Manager
• Top level relationship manager for large enterprise and government contracts.
• Managed $80+ Million in recurring revenue.
• Lead the market development for Public Sector sales including acquiring and renewals for national cooperative contracting groups such as Omnia Partners (formerly National IPA/TCPN/US Communities), E&I, PEPPM, MHEC.
• Developed sales enablement training surrounding contract “piggybacking” to enable sales opportunities and avoid costly bidding wars.
• Oversee the completion of RFP’s and RFI’s for State and Local government procurement contract opportunities.

New York, NY, US

• Creating quotes and bids for potential client purchases and capital projects
• Meeting with clients and designing complete production solutions
• Processing purchase orders accurately and quickly to meet high customer demand
• Logistical management of shipments, product availability and delivery of drop-ship products
• Customer service follow-up including returns, exchanges, price adjustments and maintaining customer relations
• Working with the digital sales portals team to resolve customer issues and complaints

New York, NY, US

• Qualifying customers and finding appropriate solutions to their needs
• Finding creative solutions to unique problems that customers bring regarding all elements ofphotographic and film production
• Collaborating with the Gradus Group brand product development team with testing out new products,writing review reports and critical analysis of the product Creating orders in the Unix database in a quick concise.
• Collaborated with “The Studio” in creating integrated studio lighting packages