Elyn H. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Lead and manage a team of sales professionals to meet and exceed sales targets within a specific geographic region.
• Develop and execute sales strategies, identify and pursue new business opportunities, and build strong relationships with key customers and stakeholders.
• Analyze market trends, evaluate competitor activity, and make data-driven decisions to drive sales growth.
• Achieve sales goals and manage a high-performance sales team.
• Ensure exceptional customer service and meet or exceed customer needs at every stage of the sales process.
• Adept at coaching, motivating, and mentoring sales professionals to achieve their full potential and deliver exceptional results.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• E-Commerce enabler that provides SMEs & Entrepreneurs with end-to-end managed e-Commerce solutions which consolidated every aspect of e-Commerce into a one-stop platform.
• Managerial role to manage team members from Sales & Marketing, Operations, Logistics, and Customer Service departments.
• Oversees, leads and build or develop the full cycle of the activities in the company and makes critical decisions from planning to execute as an e-Commerce enabler.
• Leading the team to recruit brand owner / SME / MNC to digitalize their business or even Omni Channel.
• Propose and execute digital marketing solutions based on clients branding strategy, capabilities and budget.
• Generate and customised data mining template for clients based on collective sold history on eCommerce platform to optimise the A&P spending or advancement in digital marketing planning.

Malaysia

• Managing a team that handles all ad hoc & project that requires short or long-term business solutions.
• Develop or customised solutions on air freight, sales & operations as well as warehousing by collaborate with subject matter expert from related functions.
• Develop cost modelling based on solution proposal and ensure all operations & vendor management are carried out in an appropriate, cost-effective way & remain legally compliant.
• Manage on the tender process in coordinating with other related functions to ensure successful bid.
• Analyse data from CRM, Sales performance and trends for KPI Setting as well as monitor performance for team.
• SOP execution within Operations & Sales & ensure all service performance is meeting the SLA setup.

Malaysia

• Assistant Manager which helps direct report manager to manage a team that handles all ad hoc & project that is out of the usual network/route which requires special handling, transit, or services.
• Involves providing day-to-day coordination support to a team of operational and/or clerical employees, or contractors.
• Responsible for monitoring day-to-day completion of team tasks, which include providing feedback & on-the-job coaching to teammates.
• Supports manager by taking supervisory responsibility for day-to-day coordination of team activities.
• Ensuring that processes & procedures are completed promptly & consistently & that team activities are in line with company goals & regulatory requirements.
• Make propositions, give suggestions & designate revenue target & job obligations to each team member.

Malaysia

• Act as interface between the customer (Internal / External) to resolve fulfilment-related problems & provide end-to-end customer support by ensuring a high level of satisfaction.
• Contract management: check on discrepancies in contract to ensure clarity of language & interpretation. Strong communication skills are required.
• Billing management: ensure billings for all contracts are billed on time, especially during month-end.
• Working with various parties (Finance, Sales, & Accounts) to provide clarity to issues stemming from inaccurate records.
• Maintain an awareness of orders & returns & communicates problems / issues to customers & appropriate IBM contact point.