Robert Ely

Robert Ely Email and Phone Number

Senior Operations Engineer with more than 10 years of experience in DevOps environments—specializing in observability, Kubernetes, large scale time series databases, and physical infrastructures. @ Twilio
Robert Ely's Location
Denver, Colorado, United States, United States
Robert Ely's Contact Details
About Robert Ely

As an engineer with experience in the DevOps roles, I'm passionate about automation using tools like Chef for configuration management, and I have developed custom tools to aid in development workflows. I specialize in developing for and working in complex environments where details and managing scope are important.In my spare time, I try to focus on hands-on technical projects; electronics and embedded design let me bring my development and technical skills home but still get my hands dirty. I'm particularly interested in ARM Embedded Linux systems and human device interaction. I keep extensive notes on everything I build or research at home, and while not all of it ends up online, I do maintain a blog at blog.reasonablycorrect.com. I try to keep every thing I write as beginner-friendly as possible so that a wide range of people can benefit from my research.In future roles, I'm looking to be challenged by diving more deeply into my specialties. I hope to work on a team where I can apply what I already know but also continue learning from my peers. Specifically, I want to deep dive into monitoring tools, deployment systems, and the user facing workflows therein. Human/tooling interaction is a field that is often ignored in startups, but this is something I find deeply important and would like to spend more time working on.

Robert Ely's Current Company Details
Twilio

Twilio

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Senior Operations Engineer with more than 10 years of experience in DevOps environments—specializing in observability, Kubernetes, large scale time series databases, and physical infrastructures.
Robert Ely Work Experience Details
  • Twilio
    Principal Observability Engineer
    Twilio Apr 2024 - Present
    San Francisco, California, Us
  • Twilio
    Observability Architect
    Twilio May 2023 - Apr 2024
    San Francisco, California, Us
  • Twilio
    Staff Observability Engineer
    Twilio Jul 2016 - Apr 2023
    San Francisco, California, Us
    On the Observability team, I've driven initiatives to increase the reliability and performance of our monitoring systems. I've planned and deploying a complete refactor of our VM monitoring stack. I designed and implemented our Kubernetes monitoring stack from scratch while dramatically lowering our operational toil through well-tested automation. Before moving to the Observability team, I was on the Developer Tools team working to improve Jenkins, CI/CD pipelines, and core system Chef cookbooks.Areas of focus:● Maintained Graphite, Prometheus, Sensu, and Grafana at Scale● Designed and implemented the Kubernetes monitoring strategy used across Sendgrid● Experienced with Kubernetes, Helm, and ArgoCD● Developed Kubernetes controllers in Go● Built and maintained multiple core Chef cookbooks● Rebuilt VM monitoring infrastructure in situ using Chef● Rebuilt and maintained Jenkins clusters and Chef CI/CD pipelines
  • Shutterstock
    Infrastructure Engineer
    Shutterstock Nov 2013 - May 2016
    New York, Ny, Us
    At Shutterstock, my responsibilities included a fairly wide range of topics from developer tools and deployment technologies to monitoring, configuration management, and distributed systems. Alongside my technical roles, I also participated in an on-call shift as well as an internal developer help desk and participated in planning meetings under an Agile workflow.Areas of focus:● Built large queuing systems, specifically RabbitMQ● Used orchestration tools like Chef, Ansible, and Mcollective● Worked extensively in configuration management, including Chef and Ansible● Designed and built a large scale monitoring infrastructure with Sensu● Developed several complex internal tools using Python, Go, and Bash● Developed training curriculum for Chef and led classroom-style training sessions
  • Outbrain
    Operations Engineer
    Outbrain May 2012 - Nov 2013
    New York, Us
    As a Web Operations Engineer at Outbrain my time was split between datacenter operations and building and maintaining monitoring and telemetry collection systems. Areas of focus included:● Managed vendor relationships and datacenter build-outs of thousands of nodes across the country● Designed and implemented configuration management development methodologies using Chef and Vagrant● Built and maintained large scale telemetry collection systems using tools like CollectD, Graphite, Logstash, RabbitMQ, and Nagios● Managed a first time roll out of configuration management at an acquired company● Participated in a global on-call shift
  • Macmillan Higher Education
    Lead Web Operations Engineer
    Macmillan Higher Education May 2011 - May 2012
    New York, Ny, Us
    At Macmillan my responsibilities mainly included triage and support of a legacy ASP code base as well as general system administration and ticketing system management.Accomplishments included:● Administered systems in a mixed environment of RHEL and Server 03 ● Conducted light database administration duties in SQL Server 05/08● Redesigned Jira workflows and increased ticket response time as well as time to resolution● Developed extensive documentation and runbooks for common issues● Managed code deployments using Subversion● Developed internal account management tools in PHP● Participated in a 24x7 on-call shift, ensuring site reliability
  • Stylesight
    Technical Support / Systems Engineer
    Stylesight Feb 2010 - Aug 2010
    New York, Ny, Us
    In my role at Stylesight I balanced my time between IT support, client support, and system administration. I also spent significant time improving customer facing documentation and developing help desk workflows.Accomplishments included:● Fulfilled IT needs of more than a hundred employees, in several offices● Supported remote clients both domestically and abroad● Monitored and configured Cisco Pix and ASA firewalls● Built and managed file servers and backup strategies ● Managed customer support request pipeline and maintained fast response times● Updated and developed end user documentation
  • Liberty Science Center
    Desktop Technician / Exhibit Operations Technician
    Liberty Science Center Oct 2007 - Jan 2009
    Jersey City, Nj, Us
    My role at Liberty Science Center included the installation and maintenance of desktops, exhibits, and server hardware for the mid-sized non-profit metropolitan area museum. Accomplishments included:● Used Microsoft Sysprep and Windows PE to push custom images to hundreds of nodes● Managed automated deployment of office software, including Adobe Creative Suite, Microsoft Office for OSX, Entourage, and Google SketchUp.● Redesigned and improved existing exhibits using programmable logic controllers, complex Crestron systems, and DMX lighting control systems. ● Rebuilt custom electronics to make exhibits more reliable ● Managed vender relationships for IT, as well as the exhibit fabrication department
  • Interactive Computer Center Inc
    Field Technician
    Interactive Computer Center Inc Jan 2007 - Dec 2007
    Brick, Nj, Us
  • Vonage
    Tier Iii Advanced Technical Support Agent
    Vonage Jun 2006 - Jan 2007
    Holmdel, New Jersey, Us

Robert Ely Skills

Linux Windows Server Troubleshooting Servers Python Php Technical Support Red Hat Linux Lamp Rhel Wordperfect Css Debian/ubuntu Debugging Desktop Support Windows Server 2003 Windows Server 2008 Internet Retort

Frequently Asked Questions about Robert Ely

What company does Robert Ely work for?

Robert Ely works for Twilio

What is Robert Ely's role at the current company?

Robert Ely's current role is Senior Operations Engineer with more than 10 years of experience in DevOps environments—specializing in observability, Kubernetes, large scale time series databases, and physical infrastructures..

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What skills is Robert Ely known for?

Robert Ely has skills like Linux, Windows Server, Troubleshooting, Servers, Python, Php, Technical Support, Red Hat Linux, Lamp, Rhel, Wordperfect, Css.

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