General writer for various Google products. Using the internal ticketing system I perform the following duties:● Triage writing projects based on workload, changing timetables, and product release dates. ● Work with SMEs and SWEs to improve the readability of new and existing content using the Google writing style. Content includes Help Center, Knowledge Base, canned response, community post, Twitter, Facebook, SOP, print-out, and slide deck content.● Help improve existing team processes by QAing, filling in knowledge gaps, or retooling a process.● Perform lead writer duties including updating content inventory, writer point-of-contact, and training the general writers.

Internal trainer for the firm for IT technologies, Technical Writer for IT Documentation, and Service Desk Tier 2 associate.● Created and recorded standards for IT process documentation.● Gateway for all IT Process Documentation. Write, edit, and format existing as well as new documentation.● Plan, design, and present internal trainings to the firm for new and existing IT systems.● Design email templates, document templates and pilot testing SharePoint sites for projects.● Forefront of organizing the ITIL library for the firm, as well as auditing for needed documentation.● Manage, plan and implement projects/processes for new and upgraded systems.● Self-started projects have included organizing the IT office, IT storage and server rooms. Including E-Waste management, categorizing, and completing inventory assessments. As well as IT education for the firm through the Self Help Site and training classes including further education for the IT department.

Internal Tier 1 IT Helpdesk support for the MediaTek USA sites.● Manned the IT helpdesk phone line.● Recorded all IT tickets in the IT ticket system received via email, phone or through the web portal.● Resolved IT issues over the phone, in company chat service, and through email. Issues consisted of a range of email, application, web, or phone issues.● If the issue is beyond Tier 1, I advanced the issue to the appropriate IT specialist Tier 1 IT Helpdesk Agent

• Assisted in daily activities for a research lab. Researched solutions for issues, handled purchase orders, hotel and flight reservations. • Proofread, formatted, and created and edited figures for research manuscripts. • Repaired, maintained and updated the software in the lab computers as needed, backed up hard drives, and researched website and email services.• Other duties as needed.

Received and placed orders for the University of Washington. Database entry through the Sirius program system. Tracking of files and paperwork of all transactions. Communications with Researchers and Vendors to work out any issues. Lead in the transition to Barcode Census in facilities. Process emails, faxes and phone calls.IT support gateway for the Department of Comparative Medicine. Included but not limited to eliminating viruses, replacing computer parts, and ordering new computers. Projects as needed.Designed and maintained the following websites for the Department of Comparative Medicine: - Department of Comparative Medicine website - UW Transgenic Resources Program - UW Histology and Imaging Core - UW In Vivo Services - UW Cancer Consortium Xenograft Resource