• Hired, onboarded, and managed 6 curriculum writers and subject matter experts. Coached the team through the development of 100+ online lessons, quizzes, video scripts, and live workshops. • Built team-wide standards for assessments, rubrics, and content quality, improving learner satisfaction, retention, and reducing grading costs.• Led the research, design and development of 2 sales programs and 1 internal career growth course. • Oversaw the iterative improvements to UX/UI and Technical Project Management Programs. • Conducted market research and needs assessments for Digital Literacy program for adult learners. • Collaborated with the Product team to improve platform functionality to reduce grader and learner friction.• Partnered with the Marketing and Design teams to build visual asset standards and workshop deck templates.

• Led the L&D's E-Learning team: increased L&D’s capacity to facilitate company-wide dynamic learning experiences, created the strategic roadmap and managed a global team (2 Instructional Designers and 1 LMS Specialist).• Audited, identified, and implemented updates to eLearning tools and systems: improved UIUX of LMS, updated authoring tools, standardized design process, and established quality standards.• Consulted with L&D trainers, HR BPs, and internal SMEs: assessed and enhanced the quality of 150+ courses, revised existing content, and developed customized online/blended courses for new audiences.• Advised L&D team on adult learning principles: created eLearning/blended learning guidebook, planning guides, and assessment tools.• Introduced new blended-program model to L&D team: utilized externally designed courses and customized F2F sessions; designed, managed, and measured program effectiveness; created a best practice guide and training for L&D Team trainers.• Evaluated and managed 3rd-party online learning vendors to improve company's access to high-quality, on-demand learning content. Developed customized learning paths for different departments.• Developed and managed budget for eLearning Department.

• Advised Training Specialist on the best practices for developing blended learning programs.• Audited learning management system (LMS), identifying organizational challenges and implementing system-wide changes (course codes, naming conventions, summary pages) and team training.

• Supported Sales Enablement Training team in facilitating role-based new hire training and ongoing study groups. • Collaborated with VP of Account Management to develop written / visual content for internal knowledge management initiative.• Scripted online training courses for Sales team.• Researched and initiated F2F training programs with external vendors (R-Course, ESL course)

• Led strategic education initiatives for SEI Bootcamps (NYCDA, Hackbright and DevMountain) during SEI merger.

• Collaborated with SME’s to research, design, write, launch, and evaluate 490 hours of curriculum for intensive software engineering program for career-changing adult learners.• Built and managed faculty development program and team of 15+ instructors by evaluating, coaching, and facilitating training, resulting in increased instructor retention and instructor feedback scores.• Partnered with the non-profit, Year Up, to build and launch a customized software engineering pilot program. • Created online prerequisite course on growth mindset and learning styles, increasing student retention 20%.• Designed, implemented, and analyzed school-wide surveys in order to evaluate course content and instruction.• Created online faculty training course to train new instructors on school’s preferred teaching methods.• Developed and implemented school-wide academic policies, improving communication across departments and enhancing student learning outcomes.• Managed curricula and online canvas courses for 10+ computer science and UX Design courses.

• Conducted needs assessment to identify program goals, desired learning outcomes, and appropriate instructional methods.• Analyzed and presented needs assessment findings to key stakeholders, highlighting proposed program goals. • Collaborated with SME to design course outline for organization's featured software engineering program, with an emphasis on adult learning principles and integrated soft-skill development.

• Designed and scripted professional development MOOC courses for a diverse audience of adult learners.• Created educational blog entries, career resources, and video workshops for Career Resource Center.• Conducted market research and strategy analysis for program expansion and business partnerships.• Collaborated across the departments of Marketing, Student Services, and Product to create innovative learning solutions.• Consulted with subject matter experts to construct industry-specific portfolio requirements.

• Facilitated peer-support initiative: creating workshops, resource guides, feedback assessments, and managing communication (Twitter, LinkedIn, Facebook, google forms, video conferencing).• Prepared and organized course materials for graduate courses (e-reserves, online class portal, in-class materials).• Captured and organized educational video database, increasing-existing learning library by 50%.• Lead registration and program protocol guidance for new students.

• Managed TED-Ed Clubs' community relations and new leader orientations.• Facilitated education themed TED-Ed twitter chats for virtual community of practice.

• Advised and coached prospective students. Assessed the students’ background, eligibility and program fit. Facilitated enrollment discussions in-person and online with domestic and international students. • Evaluated graduate student portfolio submissions for over 20 majors.• Presented on behalf of the graduate school at national outreach event. Facilitated Q&A forums, individual consultation, and orientation events both in-person and online. • Achieved highest student retention rate in department by multitasking recruiting, coaching, and liaison roles.• Collaborated with Director of the graduate school, 20 department heads, and faculty to implement degree programs, creative enrollment strategies, and curriculum selection.• Consulted with Accreditation Boards by representing the Graduate Admissions Departmentduring visits of CIDA, WASC, and NAAB.• Directed and designed new hire training and staff development for the Graduate Admissions team for new and existing team members.

• Effectively guided new students through the enrollment and registration processes.• Acted as a liaison between the public and the university by articulating accurate andcomprehensive knowledge about academic arts programs, student resources, university policies.• Achieved a superior level of customer service within a dynamic, fast paced student-facingenvironment via email, phone, virtual presentations and in-person meetings.• Efficiently managed a portfolio of over 2,000 students with sensitivity and attention to detail(Salesforce, Peoplesoft, Outlook).

• Acted as key liaison for intimate team of artists, managers and high profile clients (Microsoft Outlook, Excel).• Maintained office calendar and contact database (Microsoft Outlook, FileMaker Pro).• Managed company website and online portfolio of artwork (Expressions Media, Photoshop).• Facilitated client stewardship initiatives (Microsoft Outlook, Excel)• Created company’s primary digital stock-image library from scratch.• Implemented and headed training programs for incoming employees.

• Spearheaded an outreach campaign to increase students’ attendance at cultural film events.• Collaborated with Communication Officer to design promotion schemes and educationalprograms.• Initiated the development of a 15-year internal archive project of unique interview footage for future learning platforms.

• Composed weekly blog entries for Center’s website regarding educational events and works of art.• Managed educational programs, accuracy of archival database, and media holdings.• Led public outreach campaign to promote film festival via social networking sites.