Elyse Kolnowski Email & Phone Number

As a certified customer service professional with over 12 years of experience, I am passionate about delivering quality service and solutions to customers. I currently work as a customer service team lead at Joerns Healthcare, where I oversee the Hospice customer service operations and ensure customer satisfaction and retention.My core competencies include acting as a liaison between customers and other departments, providing customer service support for over 2,000 customers, establishing and maintaining relationships with key customers and business clients, collecting and evaluating information to identify and pursue opportunities, and maintaining a customer service database. I also assist team members to find resolutions to issues, and train them on proper customer service techniques. I have strong attention to detail, active listening, phone etiquette, and data entry skills in QuickBooks. I value teamwork, collaboration, and continuous improvement, and I strive to bring diverse perspectives and experiences to the team.

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  Carondelet High School