Elyse Kolnowski Email & Phone Number

Charlotte, North Carolina, United States

Acted as a liaison between customers and other departments, such as marketing and salesDeveloped and implemented customer service processes and procedures to ensure consistent, quality serviceProvided customer service support for over 2,000 customers, including responding to inquiries, resolving complaints, and providing product informationEstablished relationships with key customers to ensure satisfaction and repeat businessMaintained customer service database to track customer interactions and feedbackAssisted team members to find resolutions to issues involving customers, patients, and business clientsCollected, screened, and evaluated information to identify and pursue opportunities, which improve all aspects of patient care and services, thereby increasing client satisfactionAssisted hospice facilities and families to ensure smooth deliveries/pickups and service/product troubleshootingInvestigated and logged issues, complaints, and resolutions reported from facilitiesAccurately tracked and recorded data used to identify patient orders and outcomesResolved problems regarding documentation issues and assisted in researching and resolving discrepanciesMaintained client confidentiality in accordance with all state and federal regulatory standards, and for the dignity and respect of the patient

Front Desk, Assistant Floor Manager, and Data EntryGreeted and welcomed visitors in a professional manner, answered and directed incoming calls, and handled customer inquiriesManaged, ordered, and tracked retail and salon suppliesMaintained office supplies, placed orders when necessary, and archived recordsOrganized salon meetings and appointments, scheduled client appointments, and managed and updated calendarsManaged front office operations, including filing, data entry, mail distribution, and other administrative tasksDeveloped and maintained effective relationships with vendors and suppliersData entry in QuickBooks for bookkeeping

Assisted customers in locating items, answering product related questions and providing product suggestionsAccurately operated a cash register, processed cash, credit card and check transactions and reconciled cash drawer on a daily basisGreeted customers with a friendly and professional attitudeTrained new cashiers on proper cash register and customer service techniquesStocked shelves, rotated product, and organized backroomHandled customer complaints and refunds in a professional manner