Elyse S. Email & Phone Number

- Keep all key stakeholders involved and informed of project risks, timeline, and status to ensure the project is delivered on time and within budget. - Record and document clear project status reports so that all parties are well informed of due dates, assignments or action items moving forward. - Create and update project plans to align all stakeholders on dates at the beginning of each project. - Maintain and align proper resources and project task boards (i.e. Jira, Confluence, Asana) for the life of the project per the SOW. - Collaborate with internal cross-functional teams to gather estimations and requirements that meet the needs of the client and can be formulated into actionable tasks. - Address any project blockers and quickly assess before they become risks to the project. - Communicate resource reporting, risks and mitigation with senior management teams and all internal teams on the project. - Coordinate and schedule any internal or client meetings. - Work with Business Systems Analysts, Strategists, Front-End and Back-End Developers to meet deliverables that align with financial objectives as defined in the SOW. - Gather any requirements useful to the outcome of the project along with plan team Sprints and run effective daily stand-ups and internal status meetings.

- Held internal PM team meetings to coordinate and collaborate on projects, status, timeline, process or conflict.- Identified and accessed roadblocks or impediments that could hinder project success or meet timelines.- Facilitated team discussions, foster teamwork, conflict resolutions, influence and motivate my team and lead cross team collaboration.- Orchestrated the efforts of cross functional teams to identify and resolve roadblocks, ensuring on-time delivery of projects- Implemented new processes for multiple departments to increase productivity and more efficiently meet timelines.- Facilitated moving a project through design/creative process using the Waterfall method and ensuring each department receives all the necessary components for success.- Worked closely with B2C, B2B, DTC, and third party apps to achieve functionality requirements for the client including B3Commerce, Fast Simon, Yotpo, and Klaviyo.- Managed resources for each assigned project to ensure that the project remains on schedule.- Provided direction and support to project team members, tracking deliverables and progress, while monitoring changes to the project scope and timelines, logging and escalating issues to management as needed

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

Answers telephones, closes the sale on new reservations, makes changes to existing reservations, and deals with a multitude of customers.Inputs detailed computer dataSells dining, golf and spa reservations and meets sales goalsAdheres to Mobil Five Star, AAA Five Diamond, and Preferred Hotels Standards.

Responsibilities included data entry for inbound customer service calls. Analyzed Wireless telecom needs for inbound customer service callsDemonstrated consistent knowledge of rate plans and provided best options for each callerDetermined phone equipment needs and placed orders for new and replacement equipmentContributed to all aspects of customer relations and interactionsDemonstrated "World Class Customer Service" on every call

Answered customers' questions concerning location, price and upcoming events.* Accepted payments and made change.* Removed and recorded amount of cash in register at end of shift.* Contributed to all aspects of ticket sales