-Responsible for team of 13 individual contributors managing the company's most strategic accounts, including one inline manager.-8 Senior level direct reports with an average of 5-10 years experience in Customer Success -Achieved at or above annual renewal targets as both Team Lead and Director. -Senior level relationship manager aligned with client executives-Systematized tiered engagement models, program maturity models, and usage maturity models to execute against more directive and consultative client engagements-Streamlined Executive Business Review content and process-Helped develop ROI measurement framework-Speaker at industry and client conferences as subject matter expert

-Manage team of individual contributors-Coach and guide team members to deliver best in class Customer Success services and help grow professionally-Partner with strategic clients to drive digital marketing business success using the Hearsay Social predictive suite-Speak at industry events and client events alike on the power of social and digital in transforming financial services-Consult and guide clients to strategically to grow digital marketing programs and measure ROI

-Managed 4-6 key strategic accounts worth 3-6M in ARR-Grew nearly every client 2-6x in ARR for duration of time as lead client success manager-Built lasting relationships with both client executives and key project stakeholders-Managed complex, enterprise, API integration driven projects from point of sale through implementation & launch to thousands of agents/advisors.-Built training resources; decks, guides, videos and aides and collaborated with project teams to leverage resources in distributed field sales organizations. -Hosted monthly webinars to drive platform and program adoption which saw >500 registrants regularly-Led ROI analysis projects in tandem with clients to help them realize and quantify partnership value-Speaker at client events and conferences to increase adoption, usage, and seed sales partners with up-selling opportunities

Job Outline: Managed 30 reseller channel partners effectively to achieve sales quotas Developed and implemented yearly business plan for the territory Generated and supported marketing activities to drive new revenue and expand existing customers Acted as sales lead for strategic direct sales opportunities in the territory Grew sales through the strategic recruitment and continued training of new resellers Represented Laserfiche as a speaker, panelist and industry expert at various events Achievements: Managed major client implementation project and grew account from 500 to 2,000 users 2009-2010 sales grew by over 50% Achieved highest annual revenue in territory history Managed top revenue generating territory in 2010 with 1.9 million in new sales Increased number of resellers qualifying for elite sales status in territory from 4 in 2008 to 8 in 2011 Established customer run user group and fostered a healthy user community in the territory Awarded Regional Manager of the Quarter- Q2 2010

Job Outline:Lead the Laserfiche Account Manager team (ranging in size from 6-10)On-boarded and trained new Account Managers in consultative sales strategies and corporate policies Monitored KPIs to evaluate and respond to team effectivenessAdvanced education through communication tailored to team member strengths and weaknesses Acted as liaison for executive management to implement desired team goals and policy changesAchievements:Effectively on-boarded 6 Account Managers, with 3 recently promoted to Regional Managers Developed and implemented effective training program for successful on-boarding in 3 month period Created metrics to assess training initiative effectivenessImplemented incentive program that increased qualified lead referrals by 25%

Job Outline:Drove sales opportunities through lead generationExecuted cold and warm calling campaigns and hosted regular webinarsRecruited and filled attendance for regional events and marketing activitiesNurtured organic growth in existing user base through fostering a healthy user communityAchievements:Referred an average of 10 qualified opportunities per weekInitiated biweekly territory webinar program to fill sales pipeline Successfully cultivated relationships with existing customers to grow sales