Senior Director- Academic Partner Success
Current
Apr 2021 - Present
AeroLeads people directory · profile
Elyse Hackney Email & Phone Number
Senior Director- Academic Partner Success at Guild Education
at
Guild Education
1 work email found
@guildeducation.com
2 phones found area 415
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director- Academic Partner Success at Guild Education
Location
Lafayette, California, United States
Who is Elyse Hackney? Overview
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Quick answer
Elyse Hackney is listed as Senior Director- Academic Partner Success at Guild Education at Guild Education, based in Lafayette, California, United States. AeroLeads shows a work email signal at guildeducation.com, phone signal with area code 415, and a matched LinkedIn profile for Elyse Hackney.
Elyse Hackney previously worked as Senior Director- Academic Partner Success at Guild Education and Director of Customer Success at Bluejeans By Verizon. Elyse Hackney holds Ba, Public Policy Analysis, Psychology from Pomona College.
Company email context
Email format at Guild Education
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{first}.{last}@guildeducation.com
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Profile bio
About Elyse Hackney
Experienced leader of Enterprise Customer Success organizations managing strategic, high-value customers and owning renewals. Love to build consultative-minded teams that are able to cultivate trusted multi-tiered relationships with complex customers to drive retention and growth outcomes. Experienced with customer journey mapping, developing segmented customer engagement models, building valued executive/quarterly business review programs, and identifying and developing internal cross-functional programs to better represent the voice of the customer with peers in Product, Marketing, and Sales.
Listed skills include Press Releases, Salesforce.Com, Content Management, Social Media, and 5 others.
Current workplace
Elyse Hackney's current company
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9 roles
Elyse Hackney work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
Dec 2018 - Apr 2021
Director- Customer Success
-Responsible for team of 13 individual contributors managing the company's most strategic accounts, including one inline manager.-8 Senior level direct reports with an average of 5-10 years experience in Customer Success -Achieved at or above annual renewal targets as both Team Lead and Director. -Senior level relationship manager aligned with client executives-Systematized tiered engagement models, program maturity models, and usage maturity models to execute against more directive and consultative client engagements-Streamlined Executive Business Review content and process-Helped develop ROI measurement framework-Speaker at industry and client conferences as subject matter expert
Jan 2018 - Nov 2018
Customer Success Executive- Team Lead
-Manage team of individual contributors-Coach and guide team members to deliver best in class Customer Success services and help grow professionally-Partner with strategic clients to drive digital marketing business success using the Hearsay Social predictive suite-Speak at industry events and client events alike on the power of social and digital in transforming financial services-Consult and guide clients to strategically to grow digital marketing programs and measure ROI
Feb 2015 - Dec 2017
Customer Success Executive/ Sr. Customer Success Executive
-Managed 4-6 key strategic accounts worth 3-6M in ARR-Grew nearly every client 2-6x in ARR for duration of time as lead client success manager-Built lasting relationships with both client executives and key project stakeholders-Managed complex, enterprise, API integration driven projects from point of sale through implementation & launch to thousands of agents/advisors.-Built training resources; decks, guides, videos and aides and collaborated with project teams to leverage resources in distributed field sales organizations. -Hosted monthly webinars to drive platform and program adoption which saw >500 registrants regularly-Led ROI analysis projects in tandem with clients to help them realize and quantify partnership value-Speaker at client events and conferences to increase adoption, usage, and seed sales partners with up-selling opportunities
Oct 2013 - Jul 2017
Customer Success Manager
Feb 2012 - Sep 2013
Regional Sales Manager
Job Outline: Managed 30 reseller channel partners effectively to achieve sales quotas Developed and implemented yearly business plan for the territory Generated and supported marketing activities to drive new revenue and expand existing customers Acted as sales lead for strategic direct sales opportunities in the territory Grew sales through the strategic recruitment and continued training of new resellers Represented Laserfiche as a speaker, panelist and industry expert at various events Achievements: Managed major client implementation project and grew account from 500 to 2,000 users 2009-2010 sales grew by over 50% Achieved highest annual revenue in territory history Managed top revenue generating territory in 2010 with 1.9 million in new sales Increased number of resellers qualifying for elite sales status in territory from 4 in 2008 to 8 in 2011 Established customer run user group and fostered a healthy user community in the territory Awarded Regional Manager of the Quarter- Q2 2010
Jan 2009 - Jan 2012
Lead Account Manager
Job Outline:Lead the Laserfiche Account Manager team (ranging in size from 6-10)On-boarded and trained new Account Managers in consultative sales strategies and corporate policies Monitored KPIs to evaluate and respond to team effectivenessAdvanced education through communication tailored to team member strengths and weaknesses Acted as liaison for executive management to implement desired team goals and policy changesAchievements:Effectively on-boarded 6 Account Managers, with 3 recently promoted to Regional Managers Developed and implemented effective training program for successful on-boarding in 3 month period Created metrics to assess training initiative effectivenessImplemented incentive program that increased qualified lead referrals by 25%
Jul 2008 - Aug 2009
Account Manager
Job Outline:Drove sales opportunities through lead generationExecuted cold and warm calling campaigns and hosted regular webinarsRecruited and filled attendance for regional events and marketing activitiesNurtured organic growth in existing user base through fostering a healthy user communityAchievements:Referred an average of 10 qualified opportunities per weekInitiated biweekly territory webinar program to fill sales pipeline Successfully cultivated relationships with existing customers to grow sales
Aug 2007 - Jan 2009
1 education record
Elyse Hackney education
-
Pomona College
FAQ
Frequently asked questions about Elyse Hackney
Quick answers generated from the profile data available on this page.
What company does Elyse Hackney work for?
Elyse Hackney works for Guild Education.
What is Elyse Hackney's role at Guild Education?
Elyse Hackney is listed as Senior Director- Academic Partner Success at Guild Education at Guild Education.
What is Elyse Hackney's email address?
AeroLeads has found 1 work email signal at @guildeducation.com for Elyse Hackney at Guild Education.
What is Elyse Hackney's phone number?
AeroLeads has found 2 phone signal(s) with area code 415 for Elyse Hackney at Guild Education.
Where is Elyse Hackney based?
Elyse Hackney is based in Lafayette, California, United States while working with Guild Education.
What companies has Elyse Hackney worked for?
Elyse Hackney has worked for Guild Education, Bluejeans By Verizon, Hearsay Systems, and Laserfiche.
How can I contact Elyse Hackney?
You can use AeroLeads to view verified contact signals for Elyse Hackney at Guild Education, including work email, phone, and LinkedIn data when available.
What schools did Elyse Hackney attend?
Elyse Hackney holds Ba, Public Policy Analysis, Psychology from Pomona College.
What skills is Elyse Hackney known for?
Elyse Hackney is listed with skills including Press Releases, Salesforce.Com, Content Management, Social Media, Records Management, Solution Selling, Software Project Management, and Project Management.
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