Elyse Herring Email & Phone Number

Riverton, Utah, United States

Develop and manage timelines and documentation for up to 50 web marketing promotions concurrently. Schedule and facilitate coordination meetings to ensure effective cross-team collaboration and timely and correct hand-off of deliverables. Work with functional managers, project leads and others to streamline production processes. Participate in pre-launch catalog testing, auditing for accuracy and reporting all issues to stakeholders for correction.

Orem, Utah, United States

Managed classrooms of 12-36 student’s grades K-12. Implemented provided lesson plans to guide productive educational activities. Ensured proper sanitization of classroom desks and computer equipment following each class. Monitored student behavior. Adhered to school schedule with exactness. Prepared reports at the end of the day informing the teacher of the day’s occurrences.

Orem, Ut

Managed over 20 technology implementation projects with contract hours ranging from 8 – 2000+ hours. Managed all aspects of the project life cycle including: Schedule, budget, client communications, client management, executive communications and internal project coordination.Highlights• Integral role in researching, scheduling, updating PMO to online project management resourcing software• Developed billing spreadsheets reducing billing review from several hours to 1 hour• Managed project with 2000+ contract hours, multiple departments and teams

Lehi, Utah

Participated on a team of 15 – 20 project leads responsible for coordinating up to 60 content digitization projects per month. Responsible for directly overseeing 5 - 10 projects a month, ranging in size up to 1,500 hours, and collaborating with other project coordinators to ensure that projects had required resources, were completed on time, and achieved specified quality standards. Assisted in the development and evaluation of team KPI’s. Trained and mentored 25+ new-hire groups consisting of 1-4 individuals. Personally managed SQL database collections including data cleaning/reshaping and launching database collections to company’s website. Highlights• Top performer on the team for several consecutive years, consistently exceeding the team average of three project per month.• Implemented training program for the Project Lead team reducing the onboarding process for new hires from 1 year to 1 month.• Completed 486 projects with an above average on time delivery rate of 92%.• Oversaw one of Ancestry’s largest projects to date; the 1940 United States Census Project. This project had an unprecedented 134 million records. Beat all competitors to market; provided the 1940 census information to our clients a week before our competitors.

Orem, Utah

Supported and diagnosed issues for relating to Microsoft operating systems (98, XP, 2000 Home/Professional). Provided over the telephone technical support for installation and operating issues. Ensured proper function of the operating system.

American Fork, Utah

Supported and diagnosed issues for Norton and McAfee anti-virus software. Provided over the telephone technical support for installation and operating issues.

Orem, Utah

Supported and diagnosed issues for Pionex computer owners. Provided over the telephone technical support for hardware and software replacement and installation. Ensured products function as desired thereby ensuring customer satisfaction.

Sandy, Utah

Collected and brought current accounts 30-120 days delinquent. Made arrangements/payment programs with delinquent card holders to maintain current status. Member of Activity Based Costing Committee. Helped evaluate and improve the company financial statement.