Elyse J Evert Email & Phone Number

Charlotte, Nc, Us

Concord, North Carolina, United States

Warren, Nj

Serve as the Business Continuity contact for Chubb's branches worldwide to facilitate business recovery in the event of disruption, communicating alerts and providing direction to branches and employees. Collaborate and serve as a liaison between business and IT departments. Implement, test, maintain and execute recovery strategies for domestic and international business units and branch locations. Establish, evaluate and monitor all business continuity plans to ensure they meet established standards while conducting audits and table top testing to recognize gaps and implement corrective actions.• Increased the data integrity of continuity plans by improving emergency contact accuracy from 97% to 99% in 2015.• Served as a Subject Matter Expert, implementing and training C-Level Executives on a mobile application to ensure communication in the event of a disaster.• Independently managed the communication and response to over 110 incidents in 2015 including a major windstorm and Hurricane Sandy, which impacted 11 offices throughout the Tri-State area.• Relocated the entire Indiana office without disruption to daily functions for approximately eight weeks while renovations occurred due to a wind storm.• Expanded role to include researching and managing relationships with external vendors, establishing Service Level Agreements (SLAs) and collaborating with Strategic Sourcing in developing RFPs.• Assisted in conducting tabletop exercises including the corporate incident management team (CIMT) annually.

Warren, Nj

Developed product delivery test approaches including integration, system, regression and UAT testing. Monitored, prioritized and delegated workflow. Developed and documented test plans, test cases and matrices. Measured and analyzed process efficiency and product quality. Ensured compliance with all test standards, best practices and methodologies.• Expanded the team’s capabilities by introducing regression testing, which helped to determine if new complications were the result of recently implemented software changes. • Implemented process improvements at the functional, group and departmental levels.

Warren, Nj

Analyzed, documented and translated business requirements into clear, actionable plans for IT staff. Tested and evaluated system changes and enhancements for the workers compensation and auto groups. Delivered Tier II helpdesk support for field team members. Researched and resolved issues related to computer-generated rejections and policies. Updated Table Management Facility (TMF) tables for the workers compensation system.• Recognized for exceptional strength in creating visual workflows using Visio and related products.

Iselin, Nj

Maintained and monitored the MetLife General Agency commission system supporting a network of 7K agents, and PDQ 2000, a life insurance customer information tracking system. Collaborated with programmers to implement system improvements including troubleshooting and resolving miscalculations and automating commission payment processing. Served as System Administrator for the local area network (LAN) and a liaison to the IT department regarding network issues. Gathered requirements from business unit clients to create tracking reports and other business needs.• Interfaced with programmers to implement system enhancements, which eliminated manual processing of commission payments and thereby reduced forecasting headcount growth by two.• Troubleshot and resolved commission payment miscalculations, ensuring accuracy and compliance with a high volume of automated rules.

Somerset, Nj

Ensured the timely and accurate distribution of monthly trust statements to plan sponsors. Reviewed cash receipt and disbursement descriptions to ensure accuracy and consistency. Performed daily quality assurance of manual checks in line with company procedures. Generated daily reports and statistics for executive management.• Developed a system enhancement documentation process in collaboration with programmers, which significantly reduced manual accrual entry.