Elyse King Email & Phone Number

United States

New York, New York, Us

New York, New York, Us

New York, New York, Us

► Developed critical Salesforce and CRMA (formerly Einstein Analytics/Tableau CRM) dashboards for executive and leadership teams, facilitating data-driven decision-making and contributing to revenue discovery for professional services, sales, and finance► Developed a CRMA-based alternative to the Clari-forecast system, resulting in multiple company award nominations and accolades► Collaborated and executed on critical Salesforce cross-functional projects with Solution Engineering, Sales, CS, Services (example includes customer hierarchy and ideal customer profile resulting in improved customer targeting and sales effectiveness through, along with CPQ SKU pricing enhancements and product changes)► Executed 2024 territory planning with Fullcast and Salesforce, optimizing customer hierarchy alignment ► Led data management efforts in collaboration with the Salesforce team, sales, and customer success for enhanced accuracy► Primary Certinia (Financialforce) Admin; Salesforce Delegate Administrator; Enhanced tools and reporting within Professional Service transforming the way managers oversee their respective aspects of the business.*Company Crest Award nominee 2x*

Salt Lake City, Utah, Us

► Point of contact for urgent/high priority cases for my clients working across teams to meet customers needs working toward fast resolutions► Provide project management and technical guidance for CRMA (formerly Einstein Analytics) ► Coordinate competing schedules of resources and high workloads of consultants to ensure timely delivery to clients

Davidson, Nc, Us

► Deep understanding of Salesforce’s operations and capabilities, along with ability to communicate those to all levels within a company► Provided support for screen flows utilizing unofficial Salesforce plugins to streamline customer and representative entries Manage small accounts from 5k a month to larger accounts with spend of 20k+ per month► Maintain a strong relationships with clients by supporting existing business processes and developing new business processes and proactively engaging with their internal teams; Advocate for continuous improvement on the platform through new customizations and trainings► Provide coaching to fellow CSM on Salesforce associated product like Demand Tools and CRM Analytics (Tableau CRM, Einstein Analytics), Sales tools such as Linkedin Sales Insights

Tempe, Arizona, Us

► Collaborate with Sales, Marketing and Executive Team, gathering requirements for new tools, system functionality, and reporting. ► Led Salesforce administration for a global sales team, utilizing Process Builder, Flow, Workflow (examples include partner deal registration, activity tracking, auto-lead conversion, market share tracking)► Primarily responsible for implementing Zoominfo, LeanData, Outreach.io, Madison Logic, Live Agent, and Einstein Analytics► Manage Salesforce instance day to day operations, reports and dashboards, configuration, and management of Salesforce data integrity► Lead reporting and analytics for Sales Operations that covers regular quarterly reporting, ad-hoc requests using Excel, DataStudio, and Einstein Analytics► Design and enhance processes to be utilized by the Sales Team to improve their overall effectiveness► Provide Sales and Marketing Teams with reporting, analytics, and Salesforce process questions► Interface with Executive Leadership, Legal, Sales, Marketing, Billing, Product for process improvement and subject matter expert on the Salesforce platform► Project manage efforts for the annual voice of the customer programs including oversight for outside vendors, system setup, internal team communications on the process, progress and follow-up action response planning and execution.►Provide system support on multiple timezones globally. *2019 Key Lime Award Winner**Ops Stars Team Finalist*

Tempe, Arizona, Us

Scottsdale, Az, Us

► Utilized requirements gathering approaches such as focus groups, survey, observation for various products and for ASU Online’s Salesforce instance► Salesforce Administrator for Student Success Center on Sales and Service Cloud (125+ users); Manage data imports, configuration for all related student success projects; Participated in Enterprise-wide SFDC Deployment Reviews

Tempe, Az, Us

Responsible for ► Data Architecture - ensuring that our Salesforce instance and all integrations (with PPLSFT, SEVIS, and other applications) are developed and maintained for long-term stability and usability► Large-Scale Projects - Developing and growing the breadth and sophistication of our integrations with university-wide systems, and focuses our resources where they will have the greatest benefit to our staff and our students. (Community Cloud, Extreme customization in Sales Cloud, Event Management for internal and external staff, Nelnet and Peer Transfer payment integrations, several marketing tool application integrations)► Data Analysis - point of contact for data and projections on broad student numbers and transfers to ASU (Hyperion, Power BI, Excel)► Data Importing - oversee the regular importing of data into Salesforce from university systems. (Apex Dataloader, Dataloader.io,Jitterbit)► End-User Support - point of contact for any issues accessing or working inside Salesforce. ► Onboarding New Users - point of contact for onboarding all new users for Salesforce, LastPass, Slack, and other collaboration tools used for Global Launch Business.► Embedded Administration - training, adoption, and troubleshooting of any new tools we develop in Salesforce.

Tempe, Az, Us

Tempe, Az, Us

► Passionately achieve business goals improving the stakeholder experience► End-to-end process design and new system implementations, collaborating across teams► Reporting and data analysis to drive process improvement and make data informed decisions► Worked in FormAssembly to create dynamic online applications based on Salesforce data►Worked with a small team of developers and consultants to develop the online Student Community and integrated Event Management tool►Built and configured custom settings within Salesforce to control dynamic settings on the Student Community such as dynamic cards that host help articles until read►Configured and customized SMS messaging for event management to communicate with our international students and staff.

Tempe, Az, Us

► Extremely thorough in reconciling data (I have an eye for discrepancies) ► Train and support users in all departments; Provide user guides, tips and best practices (120 Force.com users; 60 license users)► Specialty in designing merge templates in Conga Composer► Research, manage, test, and validate development within our Salesforce.com instance► Provide data cleanup including document management, quality management, process recommendations for marketing, business ops, student services► Supervise two staff members (DSO's), 5 student workers► Confident in extracting and manipulating data from multiple resources (text files, Excel, Hyperion, etc. -- ask me about my Hyperion experience!)► Utilize task management tools in the cloud to further collaboration (Teamwork PM, Google Drive, Conceptboard)

Tempe, Az, Us

► Co-Salesforce System Administrator maintaining data integrity► Guided and supported users in the beginning stages of implementation of Salesforce► Supported the process of implementing a custom application within our instance► Resolved user issues and contributed to various outlets of process guides► Developed reports and analyzed data to resolve and monitor end-user issues► Managed social media content (Facebook, Twitter)► Assisted in implemention and use of email marketing platforms (Vertical Response, MailChimp, iContact)

► Managed the studio unsupervised, multitasking extraordinaire ► Maintained cash drawer, balanced and worked with Excel to account for multiple variables► Used MindBody/Infusionsoft to view, run reports, manage class participant data► Provided yogic customer service up-selling memberships and yoga and beauty products

New York, Ny, Us

► Managed program volunteers, individuals, and corporate groups ► Worked with donors, drafted letters/emails to donors and volunteers► Contacted press and actively recruited donors ► Aided in logistics for The Adopt-a-Family Campaign (a community-wide event) raising match-grant funds that in-turn helps the refugee community

M.S., Program Evaluation And Data Anlaysis

Bachelor'S Degree, Liberal Studies (Concentration - Women And Gender Studies)

Social Work

Art History