Elyse Lane

Elyse Lane Email and Phone Number

Sr. Consumer Affairs Coordinator at B&G Foods @ B&G Foods Inc.
New York, NY, US
Elyse Lane's Location
New York City Metropolitan Area, United States, United States
Elyse Lane's Contact Details
About Elyse Lane

Consumer Affairs Escalations Professional- Consumer products escalated claims coordinator. Resolving consumer and QA issues, Insurance claims coordination. Call center training and monitoring. Maintaining customer loyalty and protecting companies from risk. Accomplished, articulate resolution specialist. Customer Service expert with a proven track record in reducing customer claims of bodily injury, property damage and product liability, possessing qualitative emphasis reaching conclusions, cost savings and satisfying customers. Consumer Service-Claims Resolution-Case Management-Data Maintaining-Investigation- Negotiation

Elyse Lane's Current Company Details
B&G Foods Inc.

B&G Foods Inc.

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Sr. Consumer Affairs Coordinator at B&G Foods
New York, NY, US
Website:
bgfoods.com
Employees:
1484
Elyse Lane Work Experience Details
  • B&G Foods Inc.
    B&G Foods Inc.
    New York, Ny, Us
    View
  • B&G Foods Inc.
    Sr. Consumer Affairs Coordinator
    B&G Foods Inc. Mar 2022 - Present
    Parsippany, New Jersey, Us
    View
  • B&G Foods Inc.
    Consumer Affairs Coordinator
    B&G Foods Inc. Sep 2018 - Mar 2022
    Parsippany, New Jersey, Us
    View
  • Toys R Us
    Risk Management General Insurance Claims Customer Relations
    Toys R Us Jan 2017 - Aug 2018
    Wayne, New Jersey, Us
    View
  • Unilever
    Senior Claims Specialist
    Unilever Apr 1996 - Jun 2016
    Blackfriars, London, Gb
    Senior Claims Specialist Provided escalated consumer claims resolution for injury, illness, and property damage, determining best solution, resolving issues. Coordinating with customers, requesting information, product used and documentation, reviewing, and analyzing situations reaching mutual satisfactory conclusion. Minimized company exposure of liability risk, fostering and maintaining consumer goodwill.  Resolved product issues, coordinating Quality Control and Research and Development groups, achieving above average monthly and yearly claims processing. Reviewed product liability trend, alerting of detected issues, resolving with decisive action.  Alerted legal team to consumer threats of media exposure, company risk and employee safety, ensuring prompt resolutions. Managed high priority calls, maintaining company services levels to customers. Trained new employees on products and phone skills, reducing call in queue wait times and call resolution. Sales Force, Wilke, Siebel, Astute Systems, CTI Call Center Response System
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  • Unilever
    Product Recall And Quality Issue Campaign Coordinator
    Unilever 2010 - 2016
    Blackfriars, London, Gb
    Product Recall and Quality Issue Campaigns Coordinated and created quality retrieval procedures and alerts with Claims Manager, Legal , Supply chain and Call Center Advisors details regarding consumer products replacement process, retrieving recalled products, and additional product testing with RD group. 
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  • Unilever
    Brand Relations Specialist
    Unilever 1995 - 1996
    Blackfriars, London, Gb
    Brand Relations Specialist Coordinated new product brand, marketing ideas, promotions packaging. Monitoring new product launch trends ensuring quality and customer satisfaction.
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  • Unilever
    Consumer Care Line Representative
    Unilever 1993 - 1995
    Blackfriars, London, Gb
    Consumer Care Line Representative Provided product information, responding to product inquires, resolving customer complaints while adhering to call center productivity goals while ensuring a pleasant consumer experience.
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Elyse Lane Skills

Customer Service Process Improvement Complaint Investigations Escalation Resolution Social Media Claims Investigations Qualitative Research Recalls Account Management Public Speaking Investigation Product Complaints Customer Relationship Management Call Center Administration Quality Assurance Go To Market Strategy Employee Training Coaching Food And Beverage Personal Care Business Writing Databases Information Technology Customer Satisfaction Claim Investigation

Frequently Asked Questions about Elyse Lane

What company does Elyse Lane work for?

Elyse Lane works for B&g Foods Inc.

What is Elyse Lane's role at the current company?

Elyse Lane's current role is Sr. Consumer Affairs Coordinator at B&G Foods.

What is Elyse Lane's email address?

Elyse Lane's email address is el****@****ver.com

What is Elyse Lane's direct phone number?

Elyse Lane's direct phone number is +191445*****

What skills is Elyse Lane known for?

Elyse Lane has skills like Customer Service, Process Improvement, Complaint Investigations, Escalation Resolution, Social Media, Claims Investigations, Qualitative Research, Recalls, Account Management, Public Speaking, Investigation, Product Complaints.

Who are Elyse Lane's colleagues?

Elyse Lane's colleagues are Tj Albright, Sheila Townsend, Terrence Thorne, Miniah Aldridge, Gracie Hood, Collin Goodloe, Thomas Camp.

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