Elyse Laurin Email & Phone Number

Seattle, Washington, Us

New York, New York, Us

New York, New York, Us

Bellevue, Wa, Us

Bellevue, Wa, Us

Seattle, Wa, Us

Responsible for the implementation of new customers into normal operations - acted as operational owner for portfolios of new shipper accounts. Tasked with providing flawless service while structuring work and expectations in a way that allowed new customers to scale into standard Convoy levels of service

Seattle, Wa, Us

Along with owning the daily responsibilities of an Account Coordinator, also owned various projects and programs. Owned scheduling for all Operations teams that required an Internet Explorer TMS, using a third party software, SauceLabs. Launched the donations program at Convoy, oversaw all logistics and communications for donation loads, and successfully donated 1 million lbs of milk to families in need, along with full truckloads of food, toys, books, and COVID-19 testing swabs to hospitals. Beta-tested, assisted with design, and provided feedback for various internal products, including Kingpin Email, Talkdesk Call Log, and revamped Location Profiles.

Seattle, Wa, Us

Managed communications, various projects, and resolved complex operational and logistical issues for various Fortune 500 customers and smaller commercial customers nationwide. Worked directly with Account Management and developed and rolled out various projects aimed at reducing traditional industry inefficiencies and building customer trust in our platform. Acted as Process Improvement Specialist, working directly with our third-party vendors to create SOP's and pass along tasks to open up bandwidth for the Seattle and Atlanta offices. Acted as Product SME, working directly with our Product and Engineering team to develop new programs/tools aimed at scaling our business and increasing volume from the customers.

Seattle, Wa, Us

Facilitated the creation and ongoing development of the Portland Treasure Truck program, built up to over 40,000 subscribers/customers. Organized and conducted interviews for staff, screened candidates to find a good fit for the team, trained and onboarded new employees. Communicated and developed strong relationships with numerous location managers to schedule events at their establishments and ensure that specific areas are reserved for the correct date and time. Independently managed events including preparation, inventory management, team supervision, communications, direct engagement with customers, and evaluation. Strategized process improvements and ideated new ways to increase customer engagement.

Walla Walla, Wa, Us

Psychology major, biology minor. Played varsity soccer all 4 years, captain and all-conference honors. Was on the event planning committee for Alpha Phi. The Beta Phi chapter of Alpha Phi won the award for excellence in scholarship. Studied abroad in Spain for a semester and became proficient in Spanish along with receiving the Certificate of Achievement in Intercultural Communication and Leadership. Conducted original research and completed a thesis. Selected to present, The Effect of Motivational and Instructional Self-talk on Precision and Endurance Performance Tasks, at Western Psychology Association Conference and Whitman Undergraduate Conference. The thesis was published and given honors status.

Managed the company blog, responsible for the company newsletters, and worked with the head of marketing and a third party ad firm to design a new company brochure. Collaborated with the marketing team to help reach a younger demographic. Coordinated client events such as market update breakfasts and luncheons to educate clients and build brand loyalty.

Chicago, Illinois, Us

Worked with players, coaches, and parents to maintain adherence to soccer rules and ensure the safety of the players.

Worked with other counselors to encourage a fun and safe environment for children from ages 6 to 12 years to play games and learn teamwork. Coordinated and led games and crafts for the children.

Full-time job that involved checking, stocking shelves, and customer service.

Managed all onsite activities including supervising volunteers and referees for the Wilsonville location of the Mt. Hood Cup, the largest soccer tournament in the northwest.

Bachelor'S Degree, Psychology

Education record