Elyse Pinto Email & Phone Number

Long Beach, California, United States

Lead in guest relations at the Front Desk.Gather all required information when making room reservations.Master and utilize all functions of the front desk computer system.Keep updated on all current rates, packages, and promotions.Promote effective communication and teamwork with colleagues and other departments, Supervise and ensure guests are checked in and out in a friendly, efficient, and courteous manner.Complete all tasks and duties on the shift checklist in a timely and efficient manner.Ensure associates are always attentive, friendly, helpful, and courteous to all guests, managers, and colleagues.Respond to all guest inquiries promptly and professionally.Perform additional duties as assigned by management.Regularly assist in training new hires and current associates.Attend meetings as required by management

Long Beach, California, United States

Greeted guests with a welcoming smile and friendly demeanorCollected cash, credit cards, and checks for room charges and other feesMaintained cash control over register drawer and verified amounts are correctObtained or confirmed guest information, assigned rooms, activated, and distributed keys, etc.Answered phones and direct calls to appropriate personnelMade and confirmed reservationsInformed guests of hotel amenities and offeringsWell-informed and stayed up to date on all types of room accommodation and availabilityCommunicated with housekeeping, room service and security staff as necessaryProvided local information on restaurants, special sites, activities, etc.Resolved guests’ complaints and problems calmly and effectivelyMaintained a clean and tidy workspace Performed various clerical tasks as needed (sorting mail, paper filing, etc.)

Long Beach, California, United States

Met potential tenants, showing them the property, and assessed their applications in accordance with anti-discrimination lawsReported the property’s financial status, occupancy and expiring leases to property ownersTroubleshooted POS systemSupported ongoing learning and development of team members.Helped create and foster a respectful and inclusive team environment.Addressed employees and residents’ concernsDeveloped strategies for better workplace efficiency and goal achievementEmailed and phoned correspondenceLiaised between managers, residents, and employeesProvided directions to teamMonitored spending patterns and budgetFilled in for Resident Manager (RM) in times of absence. Made executive decisions, hold meetings, and provide accountability

Associate'S Degree, History

Bachelor'S Degree, History

Associate'S Degree, Business Administration, Management And Operations

Associate Of Arts, Business, Management

Management

Associate Of Arts, History