Elyse Tuennerman Email & Phone Number

Phoenix, Az, Us

Chicago, Illinois + Phoenix, Arizona

I am a research thought partner to UX-ers at 'Fortune Top 10' companies, helping them uncover meaningful and actionable insights using dscout's remote research platform. In my role as Lead Research Advisor, I manage a team of researchers who support some of the world's top tech companies on key research projects. We help our clients *amplify the customer voice* through a wide range of methods: from media-forward unmoderated longitudinal studies, to semi-structured moderated interviews, to "Express mission" surveys, and beyond. My most recent publication is an article co-authored with researchers from Google and Stanford, titled: “I don’t Think These Devices are Very Culturally Sensitive.”—Impact of Automated Speech Recognition Errors on African AmericansMy role is a hybrid of:• Designing and executing on UX research studies • People management• Account management / customer success management

Chicago, Il

• Project planning and development• Screener/recruitment design and participant selection • Remote unmoderated study design, with a special focus on in-context diary studies• Fieldwork/participant management• Baseline analysis

Kalamazoo, Michigan Area

• Conducted research for Imagine Kalamazoo 2025, a comprehensive public participation strategy that informed the 2025 Master Plan and Strategic Vision.• Drafted, edited, and contributed graphic design work to the 2025 Master Plan.• Wrote Public Participation Plan and Public Participation Toolkit for the City's Redevelopment-Ready Communities certification.

• Conducted tours of house, museum, and sculpture garden.• Developed material for Facebook and Twitter pages; managed social media accounts.

• Wrote and edited Foundation publications, including print and email newsletters, website posts, and educational publications.• Researched Pittsburgh neighborhoods, buildings, & architects for use in Foundation tours & publications.

Pittsburgh, Pennsylvania

• Designed promotional booklets, informational posters, and e-newsletters for the inaugural Doors Open Pittsburgh event. • Created promotional videos for event social media pages.

• Developed training videos for the new YSA Learning Center, an online learning platform used by educators and students.

Washington, District Of Columbia

• Developed / carried out education programs, including a new leadership academy for Taiwanese youth.• Presented to representatives from 20 countries at U.S. Department of State education training. • Was re-hired to create training videos for YSA's online learning platform.